Breathtaker Hotel and Spa

Great location. Friendly staff. Very exclusive

Had a good time with my family.

Great location. Mostly friendly staff who are way out of their depth trying to fix all the old broken items in room. Our fridge was broken, TV didn’t work, coat hangers were broken, the old couch is made of a weird (faux?) leather where cushions continually slide themselves and you onto the floor. Bedroom furniture was broken and there is absolutely no room to put anything, so you’re constantly tripping over your bags. Plus most of the larger rooms have an insanely narrow spiral staircase up to the bedrooms (so easy to get a suitcase up!) and they couldn’t give us any alternative room safer for our young kids. We asked for baby gates which when installed didn’t close. Staff tried their best to help but tbh these problems start and finish with the lazy and/or stingy management and owners. We paid over $4700 for 3 nights and it was the worst value for money I’ve seen in a snow resort anywhere. We feel completely ripped off and will warn our family and friends off staying here. At half the price you could forgive the occasional broken item but this was ridiculous. We won’t be back!

The service is impeccable. From the moment we arrived the staff were amazing. From picking us up from the car park before 9am to everything in between everyone made our stay extremely pleasant. Also this hotel gives great perks such as $100 lift tickets which is great. The room itself however was quite disappointing. It was far too small for the price we paid and was a bit tired and the furniture was old and worn. You would expect something a bit roomier and better for over $1000 per night. The cupboard was small and there were only a few coat hangers which made staying in such a small space so challenging. The lockers although great that they were individually allocated lockers, they were also too thin for anything more than a couple of pairs of skis making it challenging to leave your things.

It was our first stay at Breathtaker and it was a mixed experience, mostly negative. To start with the positives, the spa was beautiful and a really lovely space and the location of the hotel was brilliant. The car service up the mountain albeit expensive was good. Negatives: - the included breakfast was appalling, little to no selection or variety, not filled up half the time we were constantly asking to restock items. The staff were inattentive, and provided no table service. We had to get up to ask staff for a barista made coffee (supposedly included) and were told to make it ourselves. - the loft bar and sitting area closed at 8pm when around 20 or so hotel guests were watching the AFL game and drinking at bar. We were kicked out mid match. totally unacceptable. - fine you say, watch the game in your room, well, the tv was behind the bed meaning we would have to stand up to watch the tv in our room, attached, photo, RIDICULOUS! - the room was also SOO small, we could barely fit all our gear, and as snow people know there are big jackets puffers snow shoes etc and we simply had no space, it was cramped and uncomfortable. - the staff were inattentive, and were more interested at drinking and socialising. we witnessed staff get drinks from the loft bar which is for guests and discuss leaving their shift early to go out and drink. - finally, the pool table in the hotel guests only area had to be paid for to be used. outrageous. This hotel is not worth the money and we left extremely underwhelmed and disappointed.

We are currently staying in room 307 and is as cute as a button. The room was beautiful and warm for our mid afternoon arrival yesterday and was spotlessly clean. We used the hotel transfer service and our driver was an amazing man who shared so much knowledge about the area, the hotel and what to expect. The young man who checked us in and showed us to our room was also so very helpful, showing us where things where on the way. We enjoyed drinks in the bar in the early evening and having the kitchen in our apartment meant we could heat some soup and rolls for dinner. Being the opening weekend and a long weekend the hotel yesterday and this morning was quite busy but the staff handled everyone with patience, calmness and professionalism. We had an amazing night sleep in the super comfortable beds and fluffy doonas and the room stayed warm all night long. Heading down to try the spa shortly as it looks divine.