دبل تري سويتس باي هيلتون هوتل ماونت لا..

This is a well located, reasonably priced property. A big shout out to the bartender and the breakfast staff. They went out of their way to make me feel at home. Also, this is a large hotel and might be challenging for anyone with mobility issues. Interestingly, from the main lobby, it’s quite a walk to the nearest elevator. I do think they need to streamline the check in. They were training a new employee, which I have no issue with. There was one employee being trained and two others showing him what to do. When I arrived, there were more than twenty people in line. That was the only check in option. We all waited (patiently!) while each person was checked in at a snail’s pace. There was no “bear with us” or $5 off a drink for the extra wait. This falls far short of the Hilton brand as I know it.

房間不錯，是套房，有客廳，衞生間和卧室也是分開的，冬天來，出門就是酒店後院雪景，客廳有書桌，不加早飯房費不算貴，可以叫附近超市的外賣

I am writing to express my extreme dissatisfaction with my recent stay at the DoubleTree Suites by Hilton Hotel in Mt. Laurel, NJ on May 3, 2025, where we were attending a wedding. From the moment I made our reservation, I had a feeling this stay would be problematic—and unfortunately, that concern proved valid. Early Check-In Experience I requested early check-in well in advance, as we were traveling and needed time to shower and dress for the event. Three days before our arrival, I confirmed this request by phone—only to find it was not recorded. A staff member added the request and instructed me to call back the next day and again on the morning of check-in to speak with a manager. When I called, I was left on hold for over 43 minutes, then spoke with a dismissive and unhelpful representative. I asked for the manager, Leandra, who also treated the situation with indifference. I was told to call back at noon—which, by then, was far too late for our wedding preparations. Check-In Chaos We arrived at 3:30 PM, expecting our 4 PM check-in to proceed smoothly. Instead, we found a chaotic lobby filled with frustrated guests. After a long wait, we finally received our room key—only to discover three women still cleaning the room. We had to wait another 20 minutes inside while they finished, which caused us to miss both scheduled shuttles to the wedding reception. Poor Management and Staff Conduct We attempted to speak with a manager, Denise, who was disheveled, unprofessional, and rude to another guest in our presence. She wore no name tag, her shirt was untucked, and her appearance did not reflect the standards of a Hilton property. The only staff member who was kind, professional, and helpful was Darryl at the front desk—he was a bright spot in an otherwise disastrous experience. Room and Facility Issues The room had visible damage: a ripped window screen in three places and torn bed sheets. The air conditioning only worked in the front room; the bedroom was unbearably hot and uncomfortable. Parking was unavailable for over 30 minutes due to a “furry” event with many attendees not even staying at the hotel. Checkout was chaotic. The system was down, and I still haven’t received a receipt or a credit for my included breakfast benefit (which comes with my Hilton status). Food & Cleanliness Concerns The breakfast buffet was extremely unappetizing. A woman next to us bit into her eggs and spit out something hard. Cleanliness across the hotel was inconsistent. While the three cleaning staff were polite, it would have been far more efficient to assign them separate rooms instead of working together on one, leading to unnecessary delays. Overall Impression I frequently stay at Hilton properties and typically have excellent experiences, but this was deeply disappointing. One mistake is understandable—but the volume of issues, the lack of accountability, and the sheer number of angry guests in the lobby that night were unacceptable. This wedding