حياة بلاس ماونتن لوريل

衹能説，還可以

Very unhappy with our stay here. We showed up at 12:30am and had to wait outside for 20 minutes as the door was locked and no one was answering the door or the phone number that was listed on the door. I had to call the corporate number and they had to call the hotel to let us in only to be told by the staff member that I was lying… that I wasn’t waiting outside for 20 minutes and that she was at the front desk the whole time. First she said I must have dialed wrong (I told her I didn’t as the Marriott greeting came on and then proceeded to show her my phone with the called number several times -the first one being 20 mins ago. She then said that she was at the desk and saw me outside but just assumed I was looking for my room key to get in And that is why she didn’t come to the door. No apology just that I was lying. Extremely disappointing way to try out our first Hyatt. We usually stay at Marriott or Hilton but wanted to give Hyatt a try. Never again.

Room wasn’t clean upon check-in and entering the room. Mentioned issues to front desk upon leaving for dinner and drinks, returned 3 hours later after being assured that these problems would be fixed, and they were not. Spent the next half hour playing phone tag with the front desk as they told me they had indeed cleaned the problem items, until they finally came up to replace the dirty Cheeto stained comforter and vacuum the floor that was full of food crumbs.

I stay at the Hyatt as often as I can afford to! I love them so much. Their staff is amazing and the rooms are wonderful it makes you feel like you’re in a little studio and very homey. I highly recommend them and will continue to stay with them as often as I possibly can! - Corey Jaffe

We had a really nice day at this location. We came in just for one night for a wedding nearby at a campground that we decided we didn’t want to stay at but was very lovely anyway (Camp Dark Waters). From the check in to check out everybody, there was accommodating and helpful very friendly. The room was very good size very affordable and very, very clean. All the amenities were there (although the single serve coffee makers they have in those rooms are extremely cheap and worrisome when it comes to an electrical overload) it’s a really lovely area and the street that the hotel is on is full of other hotels with people coming and going from various areas for various functions. I would definitely stay here again

Hotel was clean. Food was good. Desk clerk was helpful and friendly. Would DEFINATELY stay there again. Surrounding area seemed safe.