SureStay Hotel by Best Western the Clarence on Melville

Just a bit of a BGrade offering

Place was great, however very poor service from staff. Stayed here on 29/06/24. The tv was not connecting to wifi, and we asked for configuration with the staff, a lady who was working at reception on that day. She came to the room to have a look, but couldn’t figure out what to do neither. We were told that she will get someone else to have a look and come back, waited whole afternoon and night. That lady left us hanging. Could not even use what was included in what I paid for. The lady was very unprofessional, she could have just said that there was nothing she can do, instead of lying and left us waiting.

모든 건물이 1층에 위치해있고 바로 문 앞에 주차할 수 있는 것이 매우 큰 장점. 어메니티가 하나씩 더 있었으면 좋았을 거라 생각함.

Good location and very friendly staff, we reached here late night and the staff is there to check in for us