Hampton Inn Birmingham/Mountain Brook

This place is a complete dump!! I should have read the reviews. The website warns of renovations, but nowhere does it say it is a dump!! We were there 5 nights and changed rooms 4 times. Here are some of the problems we encountered: the A/C didn't work in two rooms; the toliet almost overflowed each time it was flushed in one; sink stopper was stucked closed--ended up using a toothbrush to keep it open during our stay after maintenance said it was "fixed;" curtains and blinds broken and wouldn't open; coffee maker didn't work; toilet leaking from the botton and flooding bathroom floor; no thermostat for A/C, so another move; light bulbs out in lamps; filthy and ragged furniture in all. I would never stay here again.

Please do not stay at the Hampton Inn in Mountain Brook. It is the worst hotel that my family and I have ever stayed in, and we travel frequently. The bathrooms were unclean (I had to request the housekeeping to clean the ring around the toilet and remove hair before using it.), the tub was pealing, our shade had a big hole in it and would not go up or down, the dirty rug had a huge hole, the duvet wasn’t inserted inside the duvet cover, the rug was significantly stained, mold was clearly seen on the walls in the breakfast area, the bread was stale and the coffee was cold, the interior halls were scuffed and the whole place had a moldy, musty smell. I contacted corporate Hampton after the stay and was offered platitudes and one night’s points. They didn’t quite seem to care that this hotel should be closed for a complete overhaul. I want to save others from making the mistake of assuming a Hampton Inn in Mountain Brook would be a nice, convenient, safe place to stay.

They were doing renovations. The room was humid. I believe the carpet had been cleaned and was not completely dry. The air conditioner was set to 69. The thermostat could be changed but the air temperature never changed.