Madeline Hotel & Residences, Auberge Resorts Collection

I would never stay at this hotel again. There is a reflection area that has a astro turf like carpet where children play and the hotel allows unleashed dogs to urinate and defecate in the same area where these children played.

Madeline is a beautiful hotel with wonderful service. The property was spotless. I appreciated the complimentary water and coffee station. The pool was gorgeous! It was such an enjoyable, relaxing stay!

We travel frequently and seek out 5-star properties and luxury hotels, so we rely heavily on TripAdvisor reviews — and wanted to share ours to pay it forward. The Madeline offers a beautiful location and an overall nice stay, but in our opinion, it fell short of the level of service, attention to detail, and warmth you expect from a property in this price range. It wasn’t one big issue, but rather a series of “small” misses that high-end hotels typically get right. For example, the pre-arrival intake form from the concierge asked about special requests — we asked for extra pillows, but none were in our room upon arrival. We also requested turndown service no later than 8 p.m., but on our second night, the attendant arrived at 9 p.m., after we had already settled in for the evening. It was also not made clear during booking that the residence room we reserved would be in a separate building from the main hotel. The walk isn’t far, but the setup feels more like a condo building than a hotel (because it is). For us, that added to a sense of distance from the staff and the property’s amenities — something worth considering depending on your preferences. The main on-site restaurant was another disappointment — limited menu options and dishes lacking in flavor made it one of the least memorable meals we’ve had in our travels. The spa was also underwhelming for the price. We arrived early hoping to relax, but were shown to a small, crowded lounge, never offered a robe or changing area, and learned the sauna was located separately outside by the pool rather than within the spa itself. If you are a looking for a true, high end spa experience, this is not it. While we enjoyed Telluride and will absolutely return, we’ll likely try a different property next time in hopes of finding the level of hospitality and refinement we expect from a luxury stay.