Purity at Lake Vembanad

The hotel and the location are very nice. Service at restaurant is quick and organized and the staff is friendly and attentive. However the whole experience has been totally ruined due to having been double charged for the stay. I paid by bank transfer in February, sent respective confirmation and even the location code. Until my departure they were unable to locate the transfer and made me pay again by credit card, assuring they would return the money as soon as they locate the transfer. Both payments have already been debited in my account and no refund made. My bank assures me that the money has reached the recipient bank and I already asked and paid for the return of the initial payment, even though I am aware that Malabar Escapes has to authorize it. Now since my departure (end of March) the hotel stopped answering my e-mails. I cannot help wondering if the staff from reservation (Adithya) and finance departaments are incompetent or if there is a scam behind. I hope that senior management investigates this matter and returns the money urgently. Future travellers be aware

We had a fabulous 6 days at Purity. The people are extremely welcoming and really want you to have the best stay. The hospitality shines through with smiles, warmth and kindness. Our treatment was five star from start to finish with Mary greeting us at the door, helping us to organise our days when needed, and always checking in with us to ensure everything was ok. She guided us on where to buy the best spices and organised someone to apply Henna Art. Arya, the Restaurant Captain ***** with Vishnu and Suresh delivered excellent service with passion and enthusiasm, day and night. The smiles were plentiful. Anoop, the Chef, has created a varied and quality menu, we ate something different each day and were not disappointed, the food is a real strength at Purity with fresh fish in abundance. The rooms were really nice, beds comfortable and air conditioning that worked! We had daily yoga with Naiju that enhanced the stay. All in all, a superb 6 days in a wonderful setting. We will definitely return.

A fuir. Il n'y avait qu'une seule chambre d'occupée. Le prix sur internet était 30% moins cher que le prix indiqué par téléphone. Notre guide avait téléphoné à 17h pour savoir s'il y avait des disponibilités. Sans possibilités de vérifier sur internet les prix compte tenu que nous étions en croisière. En arrivant à 19h, le manager était d'une très mauvaise foi et a refusé que nous ayons le prix affiché au motif que le guide aurait validé un prix par téléphone et ce sans réservation et sans avoir d'empreinte CB. On peut comprendre son acharnement compte tenu que seule une chambre était occupée. Pour le standing de la chambre n°2: les toilettes sont noires, l'abattant cassé, le double rideau manquant,....

This is the most beautiful, relaxing hotel we’ve ever stayed in. Room was amazing with a fab view! Huge thanks to the chef Sahal - the food was to die for! Arya, Mary, Sarath and the rest of the team were so kind and treated us like queens - no request was too big. We’ll be back!!

Un lieu unique ! Tout est magnifique ! À voir absolument . Et la cuisine est en plus raffinée et délicieuse. L’hôtel est caché et très préservé vue sur le lac imprenable, le service est à l’écoute et très discret . Nous repartons reposés et riche du e expérience merveilleuse

L’hôtel Purity se situe dans un lieu paisible, éloigné de tout, au bord d’un lac. De l’hôtel, on admire les filets de pêche chinois et les nombreux oiseaux qui peuplent l’environnement. Nous y avons passé un excellent séjour grâce à la gentillesse de tout le personnel aux petits soins.