Club Emerald

Personnels très agréables, souriants et toujours prêts à vous rendre service. Je recommande à 100%

It was worst experience ever. Nothing seemed to work right from the moment I reached the hotel. And I paid 7000 for this terrible night. As I reached the hotel, no one offered to help me with my bags. No one offered me to show my room. As I moved towards the elevator, I spot a big fat rat near the passage which was going towards the hotel restaurant. It was 9:45 in the night, and I had prepaid the tariff, so I had no option but to stay. I also brought it to attention of the staff at the reception, but he said 'baarish mein kabhi kabhi aa jate hain'. He seemed completely unsurprised about the rat being there. As if it is a regular occurrence. Then when I reached my room, it was dirty beyond my worst nightmare. Seemed like the rooms have never been clean. I asked for another room and it was even worse, it had spit stains on the wall!!! And then they showed me another room which was slightly okay and I was tired as it was 10:30 by that time that I said yes. Another point to keep in mind is overcharging the rooms in pretext of having heavy demand and hotel being sold out, while I only saw 3 vacant rooms!!! Morning was no good either. For breakfast there were not any decent option. They had sambhar and chutney, but no south Indian. When I asked for it they asked me to put it in poha and eat. I asked for some dosa or eggs to be prepared but they told me that the kitchen was closed. At 8:30 in the morning. Again reminding that I paid 7000 for this stay!!! While checking out again when I asked for help with my bags, the answer was 'Aapko help chahiye?' That's when my driver came to help me. I feel completely cheated off my money and I highly recommend to steer away from this hotel

Rooms are fibulas, amenities are excellent, staff is supportive & helping in nature, overall it was a good exeperience