Hotel Jewel of Chembur

Although the room was comfortable, the quality of towels provided was extremely poor. There is a dire need to replace bath and face towels and when asked for a fresh set, they were of equally poor quality. That was rather disappointing. Request to work on this feedback and make necessary changes.

I was at Hotel Jewel of Chembur, Mumbai during 27th December to 29th December 2024 in room no 501. I am visiting Hotel Jewel of Chembur after almost 3years. The hotel has changed a lot and staffs also. The room I stayed was in 5th Floor Executive Deluxe Room, a big with a king size bed, sofa, central table and a working desk ***** with TV and a mini freeze. There a separate large dressing room with cupboard and a large mirror attached with toilet and bat area. The breakfast was at Via Bombay. Previously the Via Bombay and Le Café were totally separate, but now they are merged by few passages. The breakfast menu was good, but most of items were repeated every day, I had my breakfast on 28th and 29th morning. The staff at restaurant was very help full. The cleanness of the room was also maintained all credit to housekeeping staff. The reception staff was also very helpful. In fact, I meet two old staff Mr. Basile and Sunil and they were very happy see me back after a long time. There is a new Open-air roof-top Banquets on the 6th floor of the hotel, which can accommodate around 300 peoples. There are two main problem I faced. 1) The Bed was at floor level so getting up was a challenge 2) The music from 6th floor Banquet was very loud and goes till 11pm night. So, getting sleep before 11pm was difficult 3) Suddenly the room phone stopped working and no water in WC Irrespective of few above problem my stay was good.

Excellent amenities and well maintained infrastructure. The only issue i faced was that the wifi password was not promptly provided and i had make repeated requests to attain the same. Very decent staff and food is great as well. Definitely recommend.