بوتيك هوتل فالكينتورم

Gorgeous hotel with thoughtful neighbors. Prime location so the room is a bit small but sufficient for us. The gentlemen at check-in were always ready to help and share suggestions which really made our stay warmer and happier during this super cold winter in Munich! Highly recommend

Excellent location on a safe and quiet street, 1-min walk from the famous glamorous Maximilian Street in central Munich! Check-in can be at the lobby's device or online via email before you arrive. I appreciate the coffee and vending machine, as well as the friendly, personable service and help from the staff: Nano and Uwe. Thank you!

這是一間現代化的酒店，所有開關用手機操控即可，房間也很乾凈，枕頭超多。外面就是最豪華的街，愛馬仕香奈兒隨便逛！可惜我們去的時候放假，哎！

來看歌劇就選了這裏，過個馬路就到了，旁邊就是梵克雅寶和愛馬仕。觀光的話王宮就在歌劇院旁邊，瑪利亞廣場走路10分鐘也到了，從機場過來坐地鐵直接坐到瑪利亞廣場即可。這兒還離那個大名鼎鼎的皇家啤酒屋幾步之遙，我最遠走到過老繪畫收藏館。總之非常方便。酒店很小規模，房間也不大但顯得雅緻乾淨，床特別柔軟，電視迷你冰箱保險櫃都有。酒店還是無前台自助式的，可以全程不用服務員（雖然我還是見到），手機操作開門，也是頭一次遇到，退房時碰到服務員還有好地問我要不要延遲退房。總之很棒，希望下次還住這裏。（説我圖片格式不對上傳不了）

I don't normally rate hotels unless they were good. I usually just let things go when I have a bad experience but this experience was too much. We woke up with no power in the morning. Correction we had power for 5 mins and then it switched off. Our neighbor as well did not have power and had to keep his door open to get dressed so he could see. We had to shower and get ready completely in the dark. I went downstairs and could not find anyone to help so I messaged the hotel through the hotel app. I should mention that this hotel does not have a front desk so it is largely unmanned. There is someone in the back during some hours of the day but even when you check in you have check in on their computer. Since we couldn't get any help so we had to get ready in the dark and left for our excursion. The air conditioning kept going out all night as well so we had to keep getting up to turn it on as the room was so hot. When we got back to the hotel later in the day we found our room had not been cleaned. We did not leave the sign asking for it not to be cleaned and I confirmed with the hotel that they clean each day. They had been in our room because they gave us one new big towel and three small towels which they threw on the bed. They also opened the window for some reason before they left. They did not clean the room otherwise. The wet dirty towels were left on the floor in the bathroom and did they make the bed or give us more toilet paper. I ended up having to get it out of the stock closet myself as no one was at the front desk again. We paid a premium for this room as it’s Oktoberfest which I understand as that is the norm for events like this but I have some basic needs like power and a working air conditioning and a clean room would be nice. I am so incredibly disappointed in all of these events and in this hotel. I asked to speak to a manager when I got back to the hotel but the lady at the desk said she wouldn't be in until tomorrow but she gave me her contact info. I had also asked her what happens if the power goes off again? She provided me a number to call after hours. I said will someone come and fix it right away and she said probably when they get in later in the morning which I told her wouldn't really help if it happens again in the early hours of the morning. She said she could not confirm someone would be able to fix it right away. I did send the Manager an email with my concerns and she did not respond back which is not the greatest customer service and just makes the experience worse. Between the lack of customer service and the lack of staff to help with issues after hours and sometimes during the day I would not recommend this hotel. One positive thing I will say about their hotel is that their location is central which was nice.

The location can't be beat! You are within a block of the Hofbrauhaus and a short walk to Marienplatz. We even walked to and from the train station with our roller bags which took about 20 minutes. The rooms are snug but comfortable, clean and newly renovated. There is a mini fridge and coffee maker in each room. We rented 4 rooms for our family (two doubles and two singles) which worked out great for us and our adult children. Would stay there again!