Mandarin Oriental, Munich

酒店的各方面都非常好，工作人員熱情專業，房間乾淨床鋪舒服，狗狗也有自己床和餐具，非常推薦！

Worst experience ever. There are many fine hotels and resorts to choose from and this is one I would steer clear of. They actually send an email the night before your arrival date suggesting you pay for an additional night so you do not have to wait for your room-classless. I wanted to switch hotels because I thought the room I booked was misrepresented and I wanted to switch hotels and the manager suggested he would charge me for my full stay. His next suggestion was I pay 1k more per night and upgrade my room. The hotels was mediocre, the front desk staff was very unwelcoming and I have been to Munich 20 plus times and never experienced a rude reception upon arrival. I will never go back!!! Also, the Mandarin in Madrid is equally as bad-Go 4 Seasons in Madrid by all means!!!!

We stayed at the Mandarin Oriental Munich for 5 nights, and it was a deeply disappointing experience from start to finish — especially given the hotel’s reputation and price point. Before arrival, I specifically requested a very quiet room as I am sleep-sensitive. Upon checking in at 9 PM, I was given a room where the main light behind the bed was not functioning. When I asked about the dimness, the front desk staff member dismissed it by saying this was the “vibe” of the hotel. I’ve stayed here before and knew that was simply not true. When I pointed this out, there was no apology or even acknowledgment that I’d been misled. While maintenance tried to resolve the lighting issue, we attempted to order room service — only to be told the kitchen was “over capacity” and we’d need to wait over an hour for a sandwich. And the main restaurant was FULL. I was traveling with a child, and with no viable options, I had to go out in the pouring rain at 9.30 PM to find food. This is absolutely not the level of service one should expect from a five-star property. Despite raising concerns, we had to sleep in the dark room that night — which was also very noisy in the morning, we had requested for a quiet room in our original booking. The next day, they moved us to another room, which was an improvement, but unfortunately the problems didn’t end there. I sent five pieces of clothing to the laundry with a clear, time-specific agreement to have them returned the next day — my child had no clean clothes. Not only did the clothes not arrive on time, but the staff then claimed they had already been delivered and left in the room — which they clearly had not. This was incredibly frustrating and once again, dishonest. It was only at the time of checkout, after I became visibly upset and demanded answers, that the clothes were suddenly “found.” It felt like only my persistence forced any resolution. To summarize: this stay was a string of mishandled issues, broken promises, and at times, outright dishonesty from hotel staff. For a property under the Mandarin Oriental name, this was simply unacceptable. I’ve received more competent and honest service at far more modest hotels. Until this property makes serious improvements in management and service, I would strongly advise others to stay elsewhere.