Belle Blue Zentrum

房間有蟑螂，淋浴需要手持沒有支架，床墊太軟

Ótimo custo/beneficio, bom café da manhã, atendimento cordial.

Everything is good. Hotel is clean and comfortable. Great location

호텔 조금 작긴한데 가격싸고 조식 너무 맛잇렀어용 ㅎㅎ 직원들도 다 친절하고 엘리베이터가 있어서 짐옮기기도 편했어요 리셉션 2층이니 참고하세용

I am extremely dissatisfied with the hotel services provided during my stay. I had booked a family suite for a two-night stay, but unfortunately, there was a continuous Wi-Fi issue in my unit throughout the duration of my stay. This forced me to rely on my expensive mobile data while roaming. Despite informing the hotel staff about the Wi-Fi problem, there was no follow-up or resolution. Until I insist to request a staff to come to my suit and check , they confirmed the Wi-Fi failure but couldn't provide a solution due to the unavailability of a technician at that time. As you can see in the attached photo, my children had to position themselves near the door to connect to the Wi-Fi in order to use their phones. This is highly inconvenient and not the level of service I expected. Frustrated with the situation, I decided to write an email to the hotel manager to express my dissatisfaction and lodge a complaint. However, I received no response for three days. As a result, I escalated the matter through trip.com. Surprisingly, the hotel's response was that their Wi-Fi had no issues. This is unacceptable because I specifically asked their staff to verify the problem, and just because other areas of the hotel have Wi-Fi coverage does not mean that my suite did as well. This clearly indicates poor customer service on the part of the hotel. Additionally, the walls had poor soundproofing, allowing us to hear conversations from neighboring rooms and footsteps from above. This level of service is unacceptable, especially considering that Wi-Fi is a fundamental service for any hotel.

美味的早餐、便利的位置、美好的服務、設施讚，附近又有大超市，距離火車站跟舊城區很近，很值得短期旅遊首選地點