One&Only Gorilla's Nest

This hotel embodies what it is to be a One&Only resort. Its location exudes privacy, sanctuary, yet proximity to the Volcanos National park. It has every single comfort you would expect, want, or think of whether in the room or around the property. But what really sets this apart from not just other hotels, or other O&O resorts, or most other resorts is the attention to detail, the full certainty it gives guests about every single aspect of the experience and friendliness of every single member of staff at the hotel. No request was forgotten, every single question I had was answered extensively and accurately, and every single intention I had for what the stay could have been was fulfilled. Whether it is down to my driver knowing exactly which hike and gorilla family to assign me to, asking for sliced avocado the afternoon before as a snack for the gorilla trek the following day and every single server knowing who I was and that request, or even having multitudes of ice ready to add into the cold plunge, there was no other way I could have thought of that would have made the stay better. Of course you come to the hotel to see Gorillas and it is basically guaranteed when you come that you will, but when you are at the hotel, it gives you the sanctuary at home feel that you get really anywhere else. I would choose here no question if you are looking for the best gorilla experience and want everything absolutely taken care of.

This place thinks of everything and the service is among the best we have ever experienced. From the moment you enter the gates you feel special with the local greeting they give you. Our room was simply perfect with every amenity you could ask for. Tim, the General Manager is very hands on, beyond present and the people that work at this resort are special and exceptional in every way. The food that they serve is varied, very well-prepared, presented in a elegant fashion and every effort is made to satisfy your needs. The food is also very healthy which was appreciated. We felt pampered, welcome, valued and even cherished. Laundry was done for us every day, a hot water bottle in a blanket provided when the cart took us to dinner and it was cold, when they did not have tomato juice to make me a virgin mary they squeezed fresh tomatoes to provide me with a great drink. You have to experience this place if you can and to be so close to the gorilla's nest was truly amazing. I wish I could take up permanent residence at this resort.

The resort had everything we needed and more! We were so well looked after and our overall experience was maximised by fantastic service and staff, who went above and beyond. I would highly recommend this beautiful and natural resort. The food was delicious and there was a variety of places to dine at both lunch and dinner, so it didn’t feel repetitive. The hotel provided a fantastic and safe driver, who looked out for us throughout the trip. We don’t need to go through a travel agent as One & Only took care of everything including gorilla permits and airport transfers.