One&Only Gorilla's Nest

This place thinks of everything and the service is among the best we have ever experienced. From the moment you enter the gates you feel special with the local greeting they give you. Our room was simply perfect with every amenity you could ask for. Tim, the General Manager is very hands on, beyond present and the people that work at this resort are special and exceptional in every way. The food that they serve is varied, very well-prepared, presented in a elegant fashion and every effort is made to satisfy your needs. The food is also very healthy which was appreciated. We felt pampered, welcome, valued and even cherished. Laundry was done for us every day, a hot water bottle in a blanket provided when the cart took us to dinner and it was cold, when they did not have tomato juice to make me a virgin mary they squeezed fresh tomatoes to provide me with a great drink. You have to experience this place if you can and to be so close to the gorilla's nest was truly amazing. I wish I could take up permanent residence at this resort.

Amazing, fantastic attention to detail, staff, room, food you could not fault, we did not want to leave it was so fabulous. Well done to all the staff and the team you made this a memorable experience Beautiful rooms as well, so quiet and gardens

The resort had everything we needed and more! We were so well looked after and our overall experience was maximised by fantastic service and staff, who went above and beyond. I would highly recommend this beautiful and natural resort. The food was delicious and there was a variety of places to dine at both lunch and dinner, so it didn’t feel repetitive. The hotel provided a fantastic and safe driver, who looked out for us throughout the trip. We don’t need to go through a travel agent as One & Only took care of everything including gorilla permits and airport transfers.

Very wonderful place with nice views and excellent service Excellent staff I loved the gorillas so much

This is the best experience we had in our entire life and I would say it's the best exclusive resort not only in Rwanda but in Africa, every details they had with us was amazing, no word to describe the whole magical resort, The GM was the nicest and an amazing person. Well done for all the team, from the chef to the people who make our room. Thank you to all for making us feel better than ever.

This is a life time experience. A bucket list. Something great for a couple but we took teenagers who were equally in awe. Gorillas Nest is six star in service, thought, attention to detail. Tim who is GM and Zane, second in command, have the place operating like a well oiled machine. The accommodation is perfect, stilted villas with spacious living area and balcony views, everything is thought out down to the Nespresso machine and wide screen television if you want it. The Nest sleeps 45-50 max. Even when full it doesn’t appear so. The spa has great treatments and excellent masseuse. A good gym and pool. The hotel sits in 85 acres. Electric bikes are provided to zoom around on, or you can call for a buggy or walk. Delicious food and menus, nothing too much trouble to prepare. Staff are all charming. A credit to the hotel. … and the trekking and gorillas. Well breathtaking and I suggest two things if you can, obviously budget dependant: Book treks for two days. You’ll be with a different family of gorillas each day, and we were in different terrain and vegetation on each. If you can, book a private trek, it was very special to do this as a family of four on our own. I can’t say but groups are otherwise a max of eight visitors but you never know who you might end up with standing in your camera view or waking at a different pace. And do ask your company what to tip your trackers, porters and guide. They depend on you in part and so does the local economy, not to mention the gorillas.