صور فندق الفلج

رد من مكان الإقامة: Dear Valued Guest, Thank you so much for your heartfelt review. We are delighted to hear that your school reunion at Al-Falaj Hotel was such a memorable experience. It warms our hearts to know that our staff's welcoming, courteous, and helpful nature made your stay special. We are especially pleased to hear that our team was able to cater to your needs. Austin, our restaurant staff, and the chef will be thrilled to know that their efforts in ensuring perfect service and delicious meals, including the omelettes, labneh, qahwa, and dates, were appreciated. Shyam and James are indeed invaluable members of our team, always ready to assist our guests with anything they need. It's wonderful to know that our team could arrange a last-minute car and ensure your safety during your solo tour. We believe that while amenities are important, it is the dedication and care of our staff that truly make a hotel stay exceptional. Your kind words about our team considering the hotel as their own and treating guests like family mean the world to us. We are honored to be your hotel of choice, and we look forward to welcoming you and your family back for another fantastic stay. Thank you once again for your glowing review and for choosing Al-Falaj Hotel. Warm regards, Praveen George General Manager

رد من مكان الإقامة: Dear Valued Guest, Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be excellent and that you enjoyed your stay so much that you returned for an additional evening in Muscat. Your kind words about the very kind staff and the good waitress are greatly appreciated and serve as a testament to the high level of service we strive to provide. We are particularly pleased that you enjoyed the great breakfast buffet, which is a highlight for many of our guests. However, we are truly sorry to hear about the issues with the air conditioning in both rooms you stayed in. We understand how uncomfortable this must have been, and we apologize for any inconvenience this caused. We have conducted a thorough inspection of the air conditioning units in the rooms you stayed in, as well as other rooms, to identify and resolve any issues. Our maintenance team is working to ensure that all air conditioning units are functioning properly and will continue to monitor them regularly. We are committed to providing a comfortable and enjoyable stay for all our guests, and we hope to have the opportunity to welcome you back to our hotel in the future. Warm regards

رد من مكان الإقامة: Dear Mr Alberto, Thank you for your detailed review. We are glad to hear that you found our hotel to be a good solution at a reasonable price. It is great to know that you appreciated the convenience of our location for traveling to the south of Oman, as well as the cleanliness and spaciousness of our common areas. We apologize for the issues you encountered with the air conditioning and the bathroom. Your feedback is invaluable, and we will address these concerns to improve our facilities. We are pleased that you enjoyed our breakfast offerings and the outdoor space, and that you found our parking ample and convenient. We appreciate your recommendation and hope to have the opportunity to welcome you back in the future, providing you with an even better experience Best Regards

رد من مكان الإقامة: Dear Mr Aymen, Thank you for taking the time to share your experience with us. We deeply regret to hear that your stay fell short of your expectations, and we apologize for any inconvenience you faced during your visit. Your feedback is crucial in helping us identify areas that need improvement. We sincerely apologize for the discomfort you encountered with the room size and amenities. We understand that accurate representation through photos is essential, and we regret any discrepancies you noticed. We also apologize for the issues related to the tea lounge and the room's heating conditions. Your feedback about the lack of AC in the tea lounge and the heating concerns will be thoroughly reviewed to ensure a better experience for our guests. Regarding the booking cancellation and refund policy, we understand how frustrating this can be, and we apologize for any misunderstandings that may have arisen. We will review our policies to ensure greater clarity and flexibility for our guests in such situations. We take your comments about room size and facilities very seriously. We are committed to enhancing the guest experience and ensuring that each stay is comfortable and enjoyable. Your remarks about the room size and connection door will be thoroughly examined and rectified where necessary. Lastly, your intention to share your experience with the Ministry of Tourism is noted. We strive to meet the standards expected by our guests and are dedicated to addressing the concerns you've raised. Once again, we apologize for any inconveniences you faced and appreciate your feedback. If you decide to give us another opportunity, we assure you that your experience will be greatly improved. Warm regards,

رد من مكان الإقامة: Dear Mr. Stefan, Thank you very much for giving us the opportunity to be at your service and for your review. We are happy to hear that you enjoyed your stay at Al Falaj Hotel; also we have taken note of certain inadequacies where corrective action had already been taken for rectifications. We are committed to ensuring the best possible services & attention to our Clients & look forward to welcoming you back at our hotel soon.