Pride Ashiyana Resort Mussoorie

When we entered the hotel it was in absolute shambles, the entrance was undergoing construction work which was a massive tripping hazard for our young kids- 4 year old and a 4 month old. When we spoke to the reception we queried if their junior suite was the highest category room because we could see clearly nothing else would suffice given the state of the property. The receptionist confirmed that the junior suite is their highest category and they have given us the best room at the hotel. When we entered the room it had a disgusting sewage smell alongwith smell of moisture and dirty bedsheets. The balcony they charged and advertised for was very dirty and inaccessible due to monkeys at the property. Their heating equipment was extremely outdated and there was a cold beeeze coming into the room. We realised instantly we had made a bad choice this time. When we went to the reception to cancel our booking they didn’t offer us an upgrade because that was their best room, they just said they have another room in similar category which we might like. Then the manager rudely highlighted that we had booked standard junior suite and they had a better junior suite which was a lie because at our entry they said they had granted us the best room at the hotel. We didn’t want to waste our time any further with kids feeling cold and hungry due to the wasted time and effort hencewhy we have to leave. The hotel was absolutely disgusting.

The regular rooms in Pride Ashiyana are small. Was very difficult to adjust. The extra bed given was not comfortable. We had booked 2 rooms as we were 2 families. One of the room had foul smell. We had to get room replaced. The parking place was steep and due to tiles, it was difficult to maneuver the car on uphill when the surface was wet.

Excellent Service...friendly staff...clean environment...good location I stayed in a room with mountain view...a very nice peaceful experience....facilities were adequate...it is located very close to library chowk so convenient if you are visiting in a hired cab.