مستخدم نزيل
29 يونيو 2025
When you book a Leading Hotel of the World property you expect high standards. This isn’t it. I hate to leave a review like this but I would want to know all of this ahead of booking this hotel. We stayed in the Hilltop suites, about 250 meters from the main hotel. The rooms are lovely and clean and large so that’s why we booked this area.l and not the main hotel. We were told that it’s an easy walk to the main hotel and easy to get between the two areas to use the pool and the restaurants. That is not the case. They do have drivers but you do have to wait around for them. They made it seem like it was so easy to get around the property. Also, they really want/prefer for the hilltop guests to use the amenities that are in the hilltop area. But the problem with that is the pool they provide is super small, no bar tender on duty and no views. If you lie on a sun bed at this small pool your view is of a giant shrub, So the main pool area - there are minimal day beds - and its first come first serve, even for non-hotel guests. We weren’t able to sit at the pool because of this. Also it’s just got a great pool. It’s small, and everything feels on top of each other. Instead of lying at their pool I highly recommend booking beach clubs and don’t even waste your time at the pool. Also, once you leave - if you have questions about your bill - they do not reply to your emails or calls. The operation here is truly to get your money and that’s it. I will say Alex was such a lovely driver and Marianna was amazing as well at concierge. Christina also at the hilltop upgraded our room which was much appreciated. But honestly. This should nkt be a LHW property and absolutely is not 5 star. It’s a 4 star hotel.
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