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We are Westgate owners and this was our second visit to this resort and I’m not sure there will be a third time. When we came 2 years ago we were assigned ocean view room in tower 1000 this time we were assigned the newer tower 2000 with only a partial view when I asked for a oceanfront room since we are owners they said there was no room available so we accepted it and went onto to our room we had 2 issues with this room first the dryer didn’t work I had our clothes in the dryer for 4 hours and never dried I hung our wet clothes in the room and balcony second issue was NO HOT WATER; when I told them they said they were aware of the problem but didn’t offer any suggestions so we ran the showers probably 1 hour and would finally get some warm water anyways this visit was very disappointing I must say the beach was beautiful!!

Really enjoyed our stay. The staff was excellent and I appreciated the text service for check out. Check out was so easy. I think I will try the suite next time. Lots of activities for the kids. Room was clean and air conditioner worked well. Nice balcony.

I have to say Christian from the front desk and Corey from the poolside bar were great! They gave great recommendations for food and drinks. Our room was beautiful, two huge balconies, a small kitchenette just off the living room. We are talking about our next trip to stay at this hotel!

We did not stay at the property which looked very nice--actually wonderful and I would probably like to stay there.. This is a review of the Timeshare presentation and the terrible experience we had there. We stopped at a "Myrtle Beach Welcom Center" on our way into Myrtle Beach--about an hour out. It turns out that this "Welcome Center" was simply nothing more than a Westgate Timeshare promotion location. We talked with the folks there and told them our plans and they said that we could get $125 gift card and a 3-day, 2-night stay at a Westgate property in Myrtle beach simply for attending a 90 minute presentation. The promo agent told us that it would be a 90 minute time committment. The presentation started at 9am and would go until 10:30am. We figured that for a short time committment, it was worth it although we have done these before and know what to expect. We also liked the free stay that was promised at one of the properties because we would like to go for a weekend from time to time. We have 3 kids, 19. 18. and 14 so they all want their own beds if not rooms and most of these "free" stays we have encountered are for 2 adults and 2 children. The promo agent assured us that this trip giveaway would have no problem with 5 people, 4 of them adults, and that we could request a condo that would sleep 6. So, having covered all the bases, we paid the $20 deposit to make sure we would really show up and went on our way. On Saturday morning, we arrived at the presentation site and waited until after 9:30 before our sales agent took us to a breakfast area. We got breakfast from the buffet and talked to her about how we like to travel, likes and dislikes, etc. We told her that we were told we would be her for 90 minutes and we were expecting to be done by 10:30. She just brushed that aside and said she would hurry. After breakfast, we went to another room where the actual sales presentation started. It was now 10:15. Again we told ouy sales agent that we were planning to be out by 10:30 and she just kept going. We were polite but getting frustrated. To make matters worse, she would NOT tell us how much money was involved for us to buy. When we pressed her on the time, she told us that we had agreed to a 90 minute presentaton AND a tour of the property. Neither breakfast nor the tour was part of the 90 minutes and the presentation had started at 10:15. Had I known that, we would have gladly skiped breakfast and just got on with it, but in reality, breakfast was where she was gathering sales ammo (I am in sales--we call them pings) info she could use later in trying to close the sale--so it really was part of the sales process. We took the tour, rushing her on as quickly as possible. We finally got back to the sales room at 11:15. We told her we were very frustrated at how long this had taken and wanted to get out ASAP. She said she needed to call her manager for the final step. We waited another 15 minutes for a man

The rooms were musky w mold . Angelina the front desk manager is a jewel to this resort . She stepped in and changed my room … changing a horrible resort experience into a top notch resort stay . Thank you Angelina ( front desk manager) you were kind, understanding, professional and the epitome of support and service . Give her a raise !!

Mae, Lydia and Teresa had exponential customer service. I wanted to see if I could stay an extra night, due to an email I received from Westgate, but because they f 4th holiday it was all booked event the hotels. I asked everyday until it was time for me to leave. They keep the same positive energy and was helpful. As I searched the website, they looked for me too. Westgate Myrtle Beach was beautiful, love how amusement, food and shops was in walking distance. Looking forward to staying there again.