Staybridge Suites Myrtle Beach - West

The beds aren’t comfortable. Front desk staff not the friendliest. We were jolted out of bed one morning by the fire alarm. It went off shortly after. When I asked the front desk if the alarm happened everywhere or just in our room, I was told, “dust from sweeping caused the alarm. It only lasted a second.” Don’t go to breakfast 30 minutes before it ends. You will go hungry. The orange juice was water with a hint of orange. Out of milk one morning. Out of syrup the other. Completely out of eggs and bacon one morning with no hint or desire of refilling it.

NEVER have I ever been so disappointed in an IHG property. This is really disgusting and disgraceful. The interior lighting is one of the first things I notice when I walk into a hotel. The lighting begins to tell a story and I can tell you every low lit hotel I’ve ever visited I was ready to leave be as it felt dirty. This is no exception. The crevices of the floors and corners of the walls were unkept and caked with dirty. Going into the room initially the walls, doors, wall art were splattered with what could be blood, food, heck I don’t know poo. My very first mission was to order rush delivery of “groceries” which really consisted of cleaning supplies wiped down and disinfected the whole dang room. I did this because I requested a cleaning towel and solution from the housekeepers who flat out told me know and I asked for them to come take a look at the room and the request was denied. Later the tub wouldn’t stop running and the door practically locked us in. The room phone did not work even when plugged into the wall. So for a moment we felt trapped. This hotel attracted a wide variety of people and it felt good to be around a diverse group of people. The reception staff was kind but it would’ve been nice for them to check IDs when reissuing keys or at minimum ask the name of the guest. While I am not running or hiding from anyone I think about those who are fleeing domestic violence situations and can be compromised without proper checks and balances. I won’t say this was a terrible experience but it ranks fairly high.

Breakfast was great

Cancelled the reservation with no notice

Not so comfortable Mattresses were horrible spent 2 nights sleeping on loveseat. Found last customers hair oil when closing living room curtains. Slow to clean up messes. Family with kids left popcorn spread from dining area down halls at social. When breakfast started in morning , popcorn was still all over from night before. Staff was nice, breakfast selection was good they even had evening social and offered food and drinks. If it weren’t for inability to sleep I might have overlooked the mess as a shortage of staff problem. But at the price point I paid I was very disappointed.

great stay