Smugglers Cove Beach Resort & Hotel

ROOMS: It is what you pay for: for NZD11 per night, I shouldn't have expected something great, but not being able to sleep more than 4h per night every night was too much. Noisy, inconsiderate people in the dormitories, listening to loud music and videos (not using earbuds), lazy staff who won't be bothered doing anything to maintain the order and basic cleanliness of the dorms. Old and rusty bunks make noise at every slight movement STAFF: Once I had an appointment early morning on the other side of the island, and I needed info from the morning receptionist. She was extremely rude by making me wait for 6 minutes until she counted one by one the soda cans in the fridge, and turned them to face forward. After done, she had the courage to treat me very sarcastically!!! RESTAURANT: The restaurant is extremely overpriced and the food tastes like nothing. The drinks cost a fortune and have nearly alcohol. However, the night staff is slightly better than the morning one, who takes nearly one hour to cook simple eggs Benedict. Needless to say that the plate came cold, ridiculously small, and tasteless. ACTIVITIES DESK: Every tour is overpriced. They make zero effort to sell any WALKABILITY: Even though I indicated good-ish location, Wailoaloa Beach-front, there aren't many dining options/activities around. And it seems like every restaurant in the area agrees on their pricing so that tourists will be trapped and forced to spend sh!t tons for a poor service 🤦🏽♀️

Really nice restaurant along side the beach. The dorm room is very affordable, pretty social vibe, overall one of the better hostels I’ve stayed at!

All the staff provided excellent service. I stayed in a dormitory, and on that day I was very tired from activities and couldn’t climb up to the top bunk. I asked the staff for help, and fortunately a bottom bunk was available, so they kindly let me switch. Thanks to that, I had a comfortable night. Even though my flight was delayed, the airport shuttle service still waited for me with a clear sign, which made it easy to find. They kindly offer luggage storage as well, which was very convenient before check-in and after check-out. Thank you for the wonderful service!

Breakfast was really bad waited for half an hour Bed was not good sinking In the middle

Ужас ужасный. Следы бурной ночи были даже на шторах! Окон нет. Номер очень маленький. Это какое то общежитие. Жил в номерах отказались, оплату не вернули.

Affordable rooms with friendly staff. There's also a convenient shop there. Good location.