Kawi Jaya Hotel

The hotel is in the Nagoya area, which is quite convenient. It’s new, with clean and welcoming corridors. Our room was clean too, but unfortunately, the hotel is not smoke-free. When we entered the room, it smelled strongly of smoke, which gave me a headache, especially worrying since my kids were staying in too. I contacted the hotel via WhatsApp, but they only suggested using air freshener, which didn’t help. I even asked to change rooms and was willing to pay extra, but got no follow-up. Later, I realised the smoke smell was coming from the toilet, possibly due to shared ventilation? The smell got worse at night, and we had to cover our noses with blankets. I really hope the management will address this ventilation issue other than that I find the hotel was value for money.

Need some couple of time to manage to check in the room but the customer service team is helpful. Room was not sound proof, can hear the voice from next room or people walk away at the corridor.

Pelayanan baik dan staff sangat ramah, kamar bersih dan wangi, sarapan ok serta lokasi cukup strategis dekat dengan pusat perbelanjaan dan tempat makan.