2 Chome-3-11 Matsuyama, Naha City, Okinawa Prefecture, 900-0032, JapanView Hotel Details
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Guest Reviews of ESTINATE HOTEL NAHA
8.6/10
Very Good
83 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities8.1
Service8.8
Cleanliness8.9
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All reviews(83)
Positive reviews(80)
Reviews with photos/video(21)
Awesome stay(21)
Friendly staff(21)
Clean and tidy(15)
Delicious breakfast(15)
Great location(15)
Convenient location(12)
Negative reviews(3)
Henry Sun KF
Okinawan Modern Double Room
Stayed in Jan 2025
Family
4 review
8.0/10
Very Good
Posted on Feb 22, 2025
Facilities are perfect and new. The room is tidy and clean. But the room is extraordinarily small even for a couple carrying two luggages without children. Space is not enough for both luggage to open. A window is available but blocked. Slightly sunshine is infiltrated. Price for this room is not quite reasonable. Restaurant is good and comfortable.
Response from Property: Thank you very much for using our hotel.
Many of the rooms are compact due to the structure of the building, but we do have rooms with king-size beds and twin rooms with theaters, so please consider a different room next time.
For safety reasons, the windows in the guest rooms cannot be opened, so we appreciate your understanding.
We are also glad that you enjoyed the food in our restaurant.
Thank you for your valuable feedback.
ESTINATE HOTEL
Bobby Mou
Okinawan Modern Double Room
Stayed in Apr 2025
Other
1 review
8.0/10
Very Good
Posted on May 12, 2025
For future guests seeking more spacious accommodations, i recommend to pay a little more to opt for their more spacious rooms.
To further elevate the initial guest experience, streamlining the parking process upon arrival presents a valuable opportunity. Allowing guests the convenience of parking before completing check-in could create a smoother and more relaxed start to their stay.
Regarding the check-in procedure, while we understand the need for verification, clarifying the purpose of the credit card request at the front desk or exploring alternative methods could further contribute to a more pleasant check in experience.
Response from Property: Thank you so much for staying with us.
As you said our parking system is little complicated, we are trying the best to use it the guests smoothly.
Ans it will be keeping on it to be better.
For check-in procedure,
Yes, that's right.
The purpose to register the credit card information is to give more comfortable stay to use our mobile service.
Let us apologize about the information we gave you when you check-in was not enough.
Anyway, your review is really appreciated for us to aim better service.
We eagerly look forward to welcoming you back in the future.
ESTINATE HOTEL
Han
Okinawan Modern Double Room
Stayed in Mar 2025
Couples
4 review
9.5/10
Amazing
Posted on May 1, 2025
Tetsu served us and ensure we had the best stay.
The amenities was great but had to pay for the washing machine and dryer. Good location!
Response from Property: Thank you for choosing our hotel.
We are glad to hear that you had a pleasant stay during your stay.
We are glad you commented on our staff.
We have found that we have the best staff around.
We are glad to hear that you liked our amenities and location.
Please come back to ESTINATE HOTEL when you are in Okinawa.
The entire staff looks forward to serving you.
Thank you very much for your time.
ESTINATE HOTEL
mashedpotato13
Okinawan Modern Double Room
Stayed in Feb 2025
Couples
5 review
7.5/10
Posted on Mar 22, 2025
Good location and well equipped hotel. Room is a little small for a couple, but functional enough for a night stay. Like that the toilet and shower were in separate rooms, though the step up into these areas may be challenging for people with disabilities. Love that they provided pyjamas :)
Response from Property: Thank you so much for staying with us.
It's honor that you mentioned our service.
As you mentioned, our Okinawan modern double room 's toilet and shower room separated.
Some of guests might feel quite small, that's why we have some communal space for staying guests like lounge at 1st floor and working space, of course our terrace is good for this season.
Our entire building has some step, so if the guests worry about staying, please feel free to ask us in advance.
Thank you again for your review.
We look forward to seeing you in the near future.
ESTINATE HOTEL
Guest User
Ryukyu Modern Loft Room
Stayed in Oct 2024
Family
2 review
10.0/10
Outstanding
Posted on Nov 18, 2024
Everything is perfect.Great room with everything you need.Friendly and helpful staff.Highly recommend!
Response from Property: Thank you for choosing our hotel.We are glad to hear that you had a pleasant stay during your stay.We are glad that you strongly recommended us!Please come back to ESTINATE when you are in Okinawa again.Our entire staff is looking forward to seeing you.Thank you very much for your time.ESTINATE HOTEL
Guest User
Okinawan Modern King Room
Stayed in May 2024
Couples
18 review
10.0/10
Outstanding
Posted on Jul 6, 2024
Highly recommended - location, room, service, breakfast all really good.
Would stay here again if visiting Okinawa in future.
Response from Property: Thank you for choosing our hotel.We are glad to hear that you had a pleasant stay with us during your stay.We are located in a convenient place for sightseeing,Please come back again.Thank you for taking time out of your busy schedule to write us.ESTINATE HOTEL
Steve Takehiko
Standard Single Room
Stayed in Dec 2023
Solo travelers
184 review
8.0/10
Very Good
Posted on Jan 24, 2024
Overall is very good…lucky I caught that bed bug before I deep sleep…
Response from Property: Thank you for choosing our hotel. We are very sorry to hear that you caught an insect during your stay, and we apologize for any discomfort this may have caused you.We hope you will come back again.Thank you for taking the time to write to us.ESTINATE HOTEL
TimNL
Standard Single Room
Stayed in Apr 2024
Solo travelers
1 review
10.0/10
Outstanding
Posted on Jun 5, 2024
I (solo traveller) have really enjoyed my stay at Estinate Hotel. Its perfectly located (close to Miebashi Station & Naha city centre). The room was perfect and very clean. The hotel itself has a lovely lounge & terrace where you can enjoy the amazing breakfast in the morning and enjoy the free draft beers late afternoon. The best part of this hotel is the staff, who are welcoming, friendly and helpful! I hope to come back one day to Okinawa and if I do, I will definitely come back to this hotel!
Response from Property: Thank you for choosing our hotel.
We are glad to hear that you had a pleasant stay with us during your stay.
We are honored to hear your compliments about our staff.
We are glad you liked our restaurant and free beer.
Please come back to ESTINATE HOTEL when you are in Okinawa again.
All of us at ESTINATE HOTEL look forward to welcoming you again.
ESTINATE HOTEL
Robkitti
Okinawan Modern Double Room
Stayed in May 2024
Travel with friends
6 review
9.5/10
Amazing
Posted on Jun 25, 2024
Overall is really great especially the price is reasonable.
Response from Property: Thank you for choosing our hotel.We are pleased that you found our cosmopolitan atmosphere to be very comfortable.We look forward to welcoming you again!Thank you very much for your time.ESTINATE HOTEL
Noccy Squid
Okinawan Modern King Room
Stayed in Nov 2023
Solo travelers
16 review
10.0/10
Outstanding
Posted on Jan 1, 2024
This boutique hotel has a lot of character! A cute Mexican restaurant/bar is embedded in the reception area which provides a nice opportunity to mingle with other travelers. There are lots of cute design details and pops of color in the room which made it special compared to a standard hotel. Reception staff very friendly, breakfast was filling and tasty. Would definitely recommend for a stay in Naha, close to the main areas and super close to the ferry terminal too (500 m approx).
Response from Property: Thank you for choosing our hotel.We hope you had a pleasant stay with us during your stay.We are glad you liked our rooms and restaurant!As you mentioned, we are confident in the good location of our hotel.It is only a 10-minute walk to Kokusai-dori Avenue, a short distance to the bus stop and ferry terminal, and a 15-minute cab ride to the airport.We think it is a good location for sightseeing,If you have a chance to visit Okinawa again, please come again. Our staff looks forward to seeing you again.Thank you very much for taking the time in your busy schedule to write this message.ESTINATE HOTEL
Guest User
Standard Single Room
Stayed in Nov 2023
Solo travelers
4 review
8.0/10
Very Good
Posted on Dec 21, 2023
Nice hotel in a good location. They don’t provide water but free beer for an hour. However, I would recommend staying clear of that offer. I tried it and the experience was not good. The waitress gave me a food menu with it in such a manner that I felt compelled to ask if I was required to order anything. She denied but when I said I wasn’t hungry, I saw her pulling a face when she walked away. Felt like a scam. I never went there again and overall, it really made me feel uncomfortable there. So, the hotel is good but the restaurant might not be the best experience.
Response from Property: Thank you for choosing our hotel. We are very sorry that we made you feel uncomfortable even though you came to our free beer, which is available only for our guests. We would like to serve you again with all the staff's awareness together again, and we hope to see you again if you would like. Thank you for your valuable feedback.
We look forward to seeing you again.
Have a happy New Year!
ESTINATE HOTEL
Guest User
Okinawan Modern Double Room
Stayed in May 2024
Couples
2 review
10.0/10
Outstanding
Posted on Jun 22, 2024
Very good
Response from Property: Thank you for choosing our hotel.We are glad to hear your good comments.Summer is in full swing in Okinawa, and the days are getting hotter every day, how are you doing?Please take care of yourself.We look forward to welcoming you again!Thank you very much for your time.ESTINATE HOTEL
Guest User
Standard Double Room
Stayed in Apr 2025
Business travelers
4 review
7.5/10
Posted on May 10, 2025
I think it depends on the room, but the bathroom in the room I stayed in was very small. When I took a shower, my elbows and knees would hit the wall and the curtain, which was very difficult.
The staff were friendly and left a good impression.
Original TextTranslated by Google
Response from Property: Thank you for using our hotel. Thank you for your comment about the shower curtain in the bathroom. As you mentioned, it varies by room, but many rooms are equipped with shower curtains. It may have been difficult to wash for those who are not used to it, we apologize for the inconvenience. Although we are renovating, due to the structure of the building, many of the rooms are compact and have unit baths, so shower curtains are essential. If you are considering staying with us again, please take a look at the other types of rooms. We look forward to seeing you again! Thank you for posting despite your busy schedule. ESTINATE HOTEL
Guest User
Standard Single Room
Stayed in Feb 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Mar 10, 2025
It was so great to use alone, and the staff spoke English so well that I had no inconvenience, and I even enjoyed a delicious breakfast.
Original TextTranslated by Google
Response from Property: Thank you very much for using our hotel. We are glad that you had a comfortable stay. We are glad that you had no inconveniences while traveling alone! We are glad that you liked the breakfast. Please visit ESTINATE HOTEL again when you come to Okinawa again. All the staff members are sincerely waiting for you. ESTINATE HOTEL
Jingshenxiuqi
Standard Single Room
Stayed in Dec 2024
Solo travelers
3 review
9.5/10
Amazing
Posted on Jan 10, 2025
The room is as small as ever, the bathroom is very small, the tables and chairs have a certain sense of age, and the door locks are metal keys. The breakfast is a set meal with 4 choices, which is very limited, but I personally think the taste is relatively novel. The toiletries are opposite the bar and can be taken on demand. The service staff is very good and answers all questions. Luggage can be stored for free on the day after check-out.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel. Due to the structure of the building, most of our rooms are compact, but we also have king rooms, loft beds and theatre twin rooms, please take a look at the different rooms next time you visit. We are honored to receive your praise for our employees. We look forward to welcoming you again. Thank you for taking the time to write to us. ESTINATE Hotel