DoubleTree by Hilton Hotel Naha

DoubleTree by Hilton Hotel Naha Reviews

DoubleTree by Hilton Hotel Naha

higashimachi3-15, Naha City, Okinawa Prefecture, 900-0034, JapanView Hotel Details
DoubleTree by Hilton Hotel Naha
DoubleTree by Hilton Hotel NahaDoubleTree by Hilton Hotel NahaDoubleTree by Hilton Hotel Naha
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Guest Reviews of DoubleTree by Hilton Hotel Naha

9.2/10
Great
294 review
Verified reviews
Location9.4
Amenities8.8
Service9.2
Cleanliness9.2
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All reviews(294)
Positive reviews(283)
Reviews with photos/video(99)
Easy to get around(66)
Convenient location(60)
Delicious breakfast(33)
Great value for money(15)
Close to airport(11)
Would stay again(10)
Friendly front desk staff(10)
Perfect for business trips(8)
Negative reviews(11)
Guest User
Double Room
Stayed in May 2025
Couple
9 review
10/10
Outstanding
Posted on Jun 23, 2025
This is hands down the best hotel we’ve stayed at in Okinawa. Conveniently located just 20 minutes from the airport and right next to the subway station, it’s incredibly easy to access. Plus, its proximity to the city center allowed us to walk to Kokusai Street in just 15 minutes—perfect for enjoying delicious food and great shopping! The breakfast was amazing, featuring unlimited hot pot and ice cream, all of the highest quality. But what really stood out was the outstanding service. During check-in, there was a group of middle school students—boys taking the stairs while girls waited for the elevator. The hotel staff efficiently prioritized guests for elevator access, handling the situation with professionalism and courtesy. We loved our stay so much that we’ll definitely be back here next time we visit Naha! Highly recommended!
Response from Property: Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring Okinawa. It's great to know that you could easily access Kokusai Street and indulge in the local food and shopping. We're also delighted that you loved our breakfast offerings, especially the hot pot and ice cream! Our team takes pride in providing exceptional service, and we appreciate your kind words about their professionalism during your check-in experience. We look forward to welcoming you back on your next visit to Naha! Thank you for recommending us!
Anonymous User
Deluxe Twin Room
Stayed in May 2025
Couple
13 review
8.0/10
Very Good
Posted on Jun 3, 2025
The hotel is conveniently located just 2 mins walk from Asahibashi Rail station and also 5 mins walk from Naha Bus Terminal. As our room is on 4th level, our room looks out to the rail station platform which is a turn off. The room furniture also looks old and the air-conditioning turned on and off throughout the night, making sleeping very uncomfortable. It is really time for this hotel to upgrade their rooms.
Response from Property: Thank you for choosing our hotel and I appreciate your comments on your experience at Double tree by Hilton Naha. I'm so sorry to hear your voice that Funiture conditions was old and AC is not working as turn off and off at night.we need to check room furniture condition again as well as AC functions.again, we deeply apologize for inconvenience while staying with us.we will try to improve our service.Best regards,
Guest User
Twin Room
Stayed in Feb 2025
Traveling with friends
20 review
10/10
Outstanding
Posted on Apr 4, 2025
The hotel is next to the station. The hotel is clean and tidy.
Response from Property: Thank you for your kind words!We are delighted to hear that you found our hotel clean and tidy, and that our convenient location next to the station was beneficial for your stay.We hope to welcome you back soon for another enjoyable experience!
Guest User
Twin Room
Stayed in Jun 2025
Family
1 review
9.0/10
Great
Posted on Jul 6, 2025
Hotel is located next to a mono rail station, not too far from everything else with plenty of restaurants and convenient store around. Service was very good too!
Response from Property: Thank you for your wonderful review!We're delighted to hear that you enjoyed our convenient location near the monorail station, as well as the variety of restaurants and stores nearby. It's also great to know that you found our service to be very good. We strive to provide our guests with the best experience possible.We hope to welcome you back soon for another enjoyable stay!
עשה-אל יפרח
Twin Room
Stayed in Jun 2025
Family
4 review
10/10
Outstanding
Posted on Jul 20, 2025
Great breakfast Great location near monorail Clean room 👌 Very good service from staff 👏
CHUN HO
Deluxe Twin Room
Stayed in May 2025
Family
2 review
9.0/10
Great
Posted on Jun 22, 2025
I had a wonderful stay at this hotel and was especially impressed by the friendly and attentive service from the staff throughout my visit. Their hospitality made me feel truly welcome. The location is also exceptional—conveniently situated with easy access to nearby attractions and transportation, which added to the overall experience. However, on the last day of my stay, the breakfast situation was unfortunately less than ideal. Due to a large number of tour groups staying at the hotel, the restaurant was overcrowded even though I arrived at the earliest opening time. This made it impossible to enjoy my final breakfast in the dining area before departure, which was a disappointing end to an otherwise lovely visit. Overall, I would still highly recommend this hotel for its excellent service and prime location, though it may be worth checking in advance if any large groups are expected during your stay.
Response from Property: Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a wonderful stay and that our staff's friendly and attentive service made you feel welcome. It’s great to know that our location added to your overall experience, allowing you to easily explore nearby attractions.We sincerely apologize for the inconvenience you faced during breakfast on your last day. We understand how important it is to enjoy a relaxing meal, and we regret that the restaurant was overcrowded due to the presence of large tour groups. Your feedback is invaluable, and we will work on improving our breakfast service during peak times to ensure a more enjoyable experience for all our guests.Thank you for your recommendation, and we hope to welcome you back in the future for an even better stay!
Guest User
Premium Queen Room
Stayed in Oct 2024
Solo traveler
12 review
10/10
Outstanding
Posted on Dec 6, 2024
It is my first time to stay with Hilton Hotels and I was impressed with the cleanliness. The breakfast is amazing. The location is right next to the metro and a walking distance to the shopping area.
Response from Property: Thank you for sharing your wonderful experience with us!We are thrilled to hear that you enjoyed your first stay at Hilton Hotels. Cleanliness and a delicious breakfast are top priorities for us, and it’s great to know we met your expectations. Our convenient location is indeed a highlight, making it easy for our guests to explore the area. We hope to welcome you back for another memorable stay soon!
jo.kra10
Double Room
Stayed in Sep 2024
Couple
19 review
8.5/10
Very Good
Posted on Oct 4, 2024
Helpful staff and good breakfast. Hotel is a bit old, room also and don't look like Hilton level. Double bed size is for one person or two average. In general ok for 1-2 nights
Response from Property: Thank you very much for staying with us at the DoubleTree by Hilton Naha.We are sorry to hear that our service and facilities did not meet your expectation. Please rest assured your comments will be definitely shared with in our management team for further improvement to maximize our guest experiences.We will continue to work hard to improve our service and look forward to welcoming you back again soon.
Ashparagon
Double Room
Stayed in Aug 2024
Family
14 review
6.5/10
Posted on Oct 2, 2024
Felt kind of misled by the photo in the booking. As in the picture, the double room booking show the size of a queen size bed. However in reality the bed was only the size of a super single or slightly larger. To use the wifi for free u need to register your email to become a member or something. Also they don’t provide complimentary water, only for their members…. Which we still did not get any despite signing up for the membership through our emails? Underside of the basin also dripped water so it was annoying to have your feet wet while brushing and flossing teeth. Room I stayed was 908. Overall quite a disappointing experience
Response from Property: Thank you for staying with us and taking your time to write down some comments on our guest room and service as well.First of all, I would like to apologize for not delivery good service to you we need to make sure whether bed is right information or not.Regarding water, this is our human error so I'm so sorry about not delivery standard service to you.I will check room 908 to inspect whether water is leaking or not.thank you very much for reporting this issue to us.overall, I'm sorry to hear your experience while you were staying with us and again, I apologize for entire experience. I will share this issue and improve our service based on your comments.thank you for choosing our hotel.
Guest User
Deluxe Twin Room
Stayed in Feb 2025
Family
1 review
10/10
Outstanding
Posted on Apr 2, 2025
Well service Staff are friendly Location is superp only a few walk from monorail station.
Response from Property: Thank you very much for staying with us at the DoubleTree by Hilton Naha.We are thrilled to hear that you enjoyed our friendly staff and found our location convenient. Being just a short walk from the monorail station makes it easy for our guests to explore the area. We hope to welcome you back soon for another great stay!
LEE
Double Room
Stayed in Jan 2025
Couple
11 review
7.5/10
Posted on Feb 26, 2025
Location was great, monorail was just beside the hotel which is 6 stops from Naha airport, complimentary cookies was nice and breakfast was sumptuous. However room was quite small and old, we booked for a couple room but was set up as a single room instead. Went to receptionist to inform them to replace all missing items. But nothing was done when we are back in hotel after dinner and we had to make a trip down to remind them, poor coordination. Also breakfast at last day was pack and we had to queue for coming to 45 mins for our table. If the hotel knows they are fully booked and to avoid guest waiting at lobby they could have better managed such situation. They could find extra space or arrange different slot of breakfast timing.
Response from Property: Thank you for staying at DoubleTree by Hilton Naha. We appreciate for you feedback you experienced while you were staying in our hotel. we are very sorry to hear that you are not satisfied with our room and set up for number of room amenities issue. as well as breakfast venue.we are sharing the comment you mentioned to our team to start improving. Thank you for your pointing out for operations and we take sincerely your comments as improvement issue and fix.Again, thank you for saying with us.
Sharon Tang (Sharon 852)
Deluxe Twin Room
Stayed in Nov 2024
Family
9 review
9.5/10
Amazing
Posted on Feb 6, 2025
The room is old and outdated, expected more because of the Hilton name. Otherwise it was fine, was able to get three beds in the room. The reception lobby area is nice, had a big Christmas tree which was nicely decorated. The buffet breakfast was very nice, big selection including Seal icecream
Response from Property: Thank you for sharing your feedback with us.We're glad to hear that you enjoyed the spacious room with three beds, as well as the lovely reception lobby and the beautifully decorated Christmas tree. It's also wonderful to know that you had a great time at our buffet breakfast and enjoyed the variety, including the Seal ice cream.We appreciate your comments regarding the room and understand your expectations based on our brand. We are continuously working on updates and improvements to enhance our guests' experience.Thank you once again for your input, and we hope to welcome you back for an even better stay in the future!
Joseph Beng Hun
Double Room
Stayed in Nov 2024
Solo traveler
1 review
7.5/10
Posted on Jan 2, 2025
Room was fairly well for the price of it. Basic amenities provided. May consider this room if it is just a sleeping place in the night.
Response from Property: Thank you for staying with us and I appreciate that it took time for you to write down comment on our property.You evaluated our price for value and useful place to stay for sightseeing.we are looking forward to welcoming youagain, in the near future. Thank you for choosing Double Tree by Hilton Naha.
凱仲
Double Room
Stayed in May 2024
Family
1 review
7.5/10
Posted on Jun 10, 2024
1. The location is very good. 2. Professnal service. 3. King type is a better room. 4. Big size of bathtub. 5. Near Mororail station.
Response from Property: Thank you very much for staying with us at the DoubleTree by Hilton Naha.We are excited to hear that you found many of the services and facilities of the hotel to your satisfaction and we are always available to assist you at any time.We hope to have the pleasure of welcoming you back again in the future.
YH Goh61
Double Room
Stayed in Apr 2024
Couple
15 review
10/10
Outstanding
Posted on May 27, 2024
Hotel has met its 4 stars standard. Room was pretty decent and comfy. Breakfast quality is normal. One key highlight is hotel is so close to the Asahibashi monorail station where travelling to airport was a breeze.
Response from Property: Thank you very much for staying with us at the DoubleTree by Hilton Naha.We are excited to hear that you found many of the services and facilities of the hotel to your satisfaction and we are always available to assist you at any time.We hope to have the pleasure of welcoming you back again in the future.