أرجيل جراند هوتل نيروبي إيربورت

The hotel supposed to provide free transport to airport and while we checked in we indicated the time required as per the electronic notice board at 4 30am. The front desk told us the schedule shown was not updated. The free transport is only every hour as in either 4 am or 5am. We chose 4 am. The next morning when went to the front desk, the manager in-charged mentioned there was no booking. At the same time, they advised us free transport is only for certain hour. They show us the updated notice. We do not have a choice but to pay for the transport to airport. This is not fair to the guest that we are not informed of the change and the schedule and price charged changed overnight.

I recently stayed at the Argyle Grand Hotel near Nairobi Airport for a short transit visit and overall found it to be a well-designed and welcoming property. From the moment we entered, the grand high-ceiling lobby left a strong first impression. The space is both elegant and vibrant, with a lively café that adds to the hotel’s energetic atmosphere. Although our stay was brief and we didn’t get to explore the entire property, a few key observations stood out: Room Comfort & Facilities The room was spacious, well-maintained, and offered a comfortable environment for rest. All essential amenities were available and thoughtfully arranged. However, one practical inconvenience was the design of the bedside power sockets. If you’re using a larger adapter—such as the standard Apple three-pin plug—you won’t be able to connect it properly due to the tight placement. A more flexible socket layout would greatly improve guest convenience. Room Service Pricing We attempted to order a glass of juice and were quite surprised by the pricing. The staff informed us that a single glass of juice costs KES 900, with an additional KES 1,000 delivery service charge—surpassing the cost of the item itself.As someone with over 18 years of professional experience in the hospitality industry, this was the first time I’ve encountered a hotel charging a room service delivery fee that exceeds the price of the item. This pricing structure felt unreasonable and could certainly benefit from greater transparency and guest-friendly adjustments. Reception & Staff The front desk team was highly active and professional. They ensured all guest details were carefully managed and provided helpful support throughout the stay. Their warm demeanor and attentiveness were much appreciated. Shuttle Service The hotel provides an airport shuttle service, which is a valuable and convenient offering. The driver was polite and extremely helpful. However, punctuality was an issue. We were informed that the shuttle would depart at 5:00 AM, and we arrived in the lobby 10 minutes early. Unfortunately, the shuttle left 15 minutes late because other guests were delayed. For an airport transfer, such delays can cause serious inconvenience—especially for guests with early flights. We recommend enforcing a maximum wait time of 5 minutes to ensure fairness and timeliness for all travelers. Noise Levels While the room was otherwise quiet and relaxing, there was noticeable music playing in the evening, which may disturb light sleepers. This is something to consider if you’re seeking an early night before a flight. Final Thoughts The Argyle Grand Hotel offers a visually stunning environment, comfortable accommodations, and excellent service from its staff. With a few adjustments in pricing policies and shuttle scheduling, it has the potential to deliver an outstanding guest experience. For those transiting through Nairobi Airport, it remains a solid and worthwhile option for a short stay.

Booked hotel for a short overnight 6 hours stay (rather expensive) before catching an early next morning flight. Checked in at 11.45pm and after a quick shower and made a cup of complimentary tea, slept for next 5 half hours. Generally a good sleep with security.  However the stay was marred when I checked out at 5.45am, the hotel staff claimed that I have consumed a bar of chocolate in the room which I obviously didn’t. I explained that I couldn’t have eaten as it was almost  sleeping time when I checked in. I then boarded a shuttle bus ready to go to airport but was asked again to go back to counter to explain the choc bar issue.  I again stood firm and asked them to check the room rubbish bin for any chocolate paper proof, offered for them to check my bag for proof esp when I didn’t leave my room after midnight. After paying for rather expensive 6 hours stay, I could have paid for a bar of chocolate if I have eaten it

Hotel room was nice and shower was great but when checking in they could not find my reservation. I booked this in May for my stay to be in August but someone logged the booking incorrectly for May. Took nearly 1.5 hours to be checked in and was told to have dinner in the meantime and was charged 4200 KES and hoping to have this refunded asap. Not my greatest experience in a hotel I have to say.

Beautiful hotel! Clean and staff are so friendly. Loud party at night though so hard to sleep.

Perfect hotel very close to the airport with free shuttle service. Everything is great from the service to the amenities and the food. The pool and the gym are magnificent and the breakfast very rich, including gluten free and vegetarian options. Top quality. I strongly recommend this place.