Nairobi Serena Hotel
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Nairobi Serena Hotel

No. 6 of Premium Hotels in Nairobi
Kenyatta Avenue, Nairobi, 00100, Kenya
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Highlights
Delicious breakfast
Ideal location
Excellent service
Lots to do
Free parking
Amenities
Restaurant
Alcohol-free rooms (on request)
Outdoor swimming pool
Beach bar
Sauna
Spa
Gym
Private parkingFree
All amenities
Property Description
With a stay at Nairobi Serena Hotel, you'll be centrally located in Nairobi, a 8-minute walk from Uhuru Park and 11 minutes by foot from University of Nairobi. This family-friendly hotel is 1.6 mi (2.5 km) from Nairobi Hospital and 2.5 mi (3.9 km) from The Aga Khan University Hospital.
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9.2/10
Great
Business hotel, well-behaved, clean
All 63 reviews
Surroundings
Airport: Wilson Airport
(5.6 km)
Airport: Jomo Kenyatta International Airport
(16.5 km)
Train: Nairobi Railway Station
(3.0 km)
Train: Imara Diama Railway Station
(11.4 km)
Landmarks: Central Park Nairobi
(230m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

12

Standard Deluxe Room

1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Minibar
Conditioner
Room Details
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6

Corner Suite

1 King bed
49m² | Floor: 2-6
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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7

Lamu Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Conditioner
Shampoo
Mosquito net
Room Details
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1

Standard Twin Room

2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Conditioner
Shampoo
Mosquito net
Room Details
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6

Garden Suite

1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Conditioner
Shampoo
Mosquito net
Room Details
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1

Chale Presidential Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Conditioner
Shampoo
Room Details
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12

Business Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Room Details
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9

Executive Suite

1 King bed
56m² | Floor: 7
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Private toilet
Room Details
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6

Executive Room

1 Queen bed or 2 Single bed
26m² | Floor: 6
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Private toilet
Conditioner
Room Details
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8

Superior Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Room Details
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6

Premium Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Guest Reviews

9.2/10
Great
63 reviews
  • Cleanliness9.2
  • Amenities9.2
  • Location9.2
  • Service9.2
Average for similar properties in Nairobi
Most Mentioned
Review summary
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Room Quality: Rooms are described as modern, clean, and well-appointed, featuring high-quality bedding and amenities like Elemis products. The African-inspired design was appreciated by many.(based on 1 review)
b‍u‍r‍t‍_‍f‍e‍n‍g
March 18, 2025
住起來非常舒服的酒店。入店的安檢很嚴格、安全感不錯。前台服務熱情細緻。早餐樣式比較多。晚餐價格還行,味道不錯。
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M‍4‍6‍0‍9‍8‍*‍*‍*‍*
August 8, 2023
商務酒店,規規矩矩,乾乾淨淨
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M‍5‍1‍0‍8‍9‍5‍*‍*‍*‍*
June 4, 2025
安全感滿滿
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t‍.‍c‍.
August 1, 2025
Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
E‍n‍d‍i‍a
July 6, 2025
Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
J‍a‍e‍l
June 16, 2025
The management does not post or indicate rules of dining room area. I felt very uncomfortable when ambushed by a guy who said he was a manager, when i was getting a bagel and scone to go after breakfast for my meeting. He told me that i was not to carry anything from dining or order room service! That's not what i was told by another staff member who had provided me with a to go bag and container! I was PISSED!
R‍i‍t‍a
June 16, 2025
It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
J‍o‍h‍a‍n‍n‍a
May 25, 2025
Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.

Services & Amenities

Restaurant
Outdoor swimming pool
Spa
Gym
Bar
Conference room
Multi-function room
Restaurant
Cafe Maghreb
Cuisine: Seafood
Business hours: [Mon - Sun] 06:30-22:00
More Amenities
Internet
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Front desk services
Languages spoken
Food & drink
Health & wellness
Activities
Public areas
Cleaning services
Business services
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 12:00
Check-out: Before 10:00

Front desk hours: 24/7

Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:00 Open
AgeFee
Children 4 years old and under
Free
Children 5–12 years old
US$16.00 (approx. PHP 939.93) per person
Children 13–17 years old
US$36.00 (approx. PHP 2,114.84) per person
Adult
Buffet:US$36.00 (approx. PHP 2,114.84) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
There is no age limit for checked in guests.

Paying at the hotel

  • Cash

Property Description

  • Opened: 1962
  • Renovated: 2004
  • Number of Rooms: 199
Phone:+254-202822000
Email:nairobi@serenahotels.com
With a stay at Nairobi Serena Hotel, you'll be centrally located in Nairobi, a 8-minute walk from Uhuru Park and 11 minutes by foot from University of Nairobi. This family-friendly hotel is 1.6 mi (2.5 km) from Nairobi Hospital and 2.5 mi (3.9 km) from The Aga Khan University Hospital.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Stop by Cafe Magreb Restaurant for lunch, dinner, or brunch, where this restaurant specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Nairobi? This hotel has 4844 square feet (450 square meters) of space consisting of conference space and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Make yourself at home in one of the 199 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Frequently Asked Questions

What are the check-in and check-out times at Nairobi Serena Hotel?

Check-in time at Nairobi Serena Hotel starts at 12:00, and check-out time is by 10:00.

Does Nairobi Serena Hotel have a pool?

Yes, Nairobi Serena Hotel has a swimming pool for guests.

Are pets allowed at Nairobi Serena Hotel?

No, pets are not allowed at Nairobi Serena Hotel.

How much does it cost to stay at Nairobi Serena Hotel?

Room prices at Nairobi Serena Hotel vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Nairobi Serena Hotel from the nearest airport?

The nearest airport is Wilson Airport, located about 14 mins from hotel by car (5.6 km) away.

What’s the cancellation policy at Nairobi Serena Hotel?

The cancellation policy at Nairobi Serena Hotel depends on your room type and booking terms.

Does Nairobi Serena Hotel offer airport transfers?

Yes, Nairobi Serena Hotel provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.

About This Property

Nearest AirportWilson Airport
Distance to Airport5.6KM
Nearest Train StationNairobi Railway Station
Distance to Train Station2.96KM
Average Price FromPHP30875
Hotel Star Rating5