حجز فنادق قريبة من مطار جومو كينياتا الدولي (NBO)، كينيا

The accomodation is absolutely top range and comfortable and the place has so much to offer. Unfortunately, it appears to be running on auto pilot or poor management. These are the things which really annoyed me: 1. Arriving at night, the signage is not well lit and we struggled to establish whether we had arrived at the right place, especially the security personnel at the gate were not being very helpful. They have never been given any training to help them understand that they are the first point of contact between guests and the residency. 2. We arrived on a ”Jazz Night” but, although I am a jazz lover, it should not be foreced upon everyone. The layout of the dining area is very poorly thought out. There was no maitre d'hotel or someone to direct us as to where we should go if we wanted to eat and not listen to music. Eventually we found someone to help us walk past the music area and squeeze past the tight space to go past th bar to the dining area. The whole layout is kind of back to front. The dining area should be more easily accessible and there needs to be a way to separate the main dining area without getting rid of the dining tables in the music area. 3. The dining area is exposed at the back and there was a strong could draught that night, because the rear part of the dining area is exposed to the elements.

يتمتع الفندق بموقع ممتاز. مع ذلك، كانت هناك أعمال بناء واسعة النطاق تجري خارج غرفتنا، بدأت الساعة الثامنة صباحًا واستمرت حتى السادسة مساءً - وهذا ليس خطأ الفندق. لكن عندما طلبنا تغيير الغرفة، أصرت إحدى الموظفات على عدم وجود أي أعمال بناء، حتى بعد أن أريتها صورةً لها، فتم رفض طلبنا. طلبنا تغيير الغرفة مرة أخرى في اليوم التالي، وتواصلنا مع موظف آخر كان متعاونًا للغاية. كانت غرفتنا الجديدة بعيدة عن موقع البناء، لذا كانت هادئة جدًا. كان الإفطار رائعًا، أنصح به بشدة.