مستخدم نزيل
27 فبراير 2023
That's the worst experience of amazing at a ryokan. I booked 4 delux rooms with private onsen in the room through an agent. I was told the shower in the rooms is stopped. So I have to go from 5th fl to 2nd floor to shower and go back to room for the hot bath. Then go to 2nd floor again to shower after the hot bath. Can you imagine how terrible the onsen experience is? They insisted there is nothing they can do. Final I called my travel agent and he is able to change another room type that has shower in the room. Problem solved. But wasted an hour. Therefore I will advise all tourists not to go to this ryokan. Also, most of the staffs are not experience and they are not professional at all.
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