UrCove by HYATT Nanjing Downtown

I had a good stay at UrCove by HYATT Nanjing Downtown. The double bed guestroom was comfortable and the hotel provided a pleasant experience overall.

Tye location was great. Right at the city center, walkable distance from metro and shopping malls. The staffs were friendly and helpful, especially miss Faye. The room is nice and clean. My stay at this hotel was comfortable!

The hotel location was close to Xinjiekou and between 2 Metro stations. Joyce helped us check in and was very helpful during our stay and tried to make our stay as pleasant as can be. She even helped move us to a room with a street view as our original room faced another building. Some improvements can be made by the hotel management: 1. Lobby can be made more attractive. It's outdated and not really welcoming. 2. The food display had barely anything displayed. There was even a plant that needed watering. 3. I found the coffee machine needing some TLC and the water dispenser nearby. 4. The chef can be more pleasant. 5. The space outside the hotel can be cleaned up, the planter boxes are in disarray and even have withered plants. Even the chairs and tables outside can do some TLC. 6. The cleaning lady accidentally took our small pillow even on the first day she properly placed it on the bed after fixing our bed. The good thing is that the bedsheets were still waiting to be picked up, and they were able to recover the pillow. If it were not for the warmth of the rest of the hotel staff, it would be hard to recommend staying here. I hope Hyatt Management does more to take care of the hotel property because your staff can only do so much. We booked this hotel because of the high rating, and we were disappointed, to say the least.

Excellent stay in downtown Nanjing. Can't go wrong with this hotel! Great service and facilities. Room is equipped with smart toilet and Nespresso machine. Laundry area & gym at the topmost floor. Free drinks and snacks with bottled water in the room and lobby area. Breakfast is good. Plenty of restaurants and convenience stores within the vicinity. Would definitely stay here again, whether in Nanjing or in other cities.

Had a good stay at the hotel and where nicely welcomed by Faye during our check-in. Highlight was the breakfast we got on top of our stay. Room was really good, all amenities included and refilled for the second day. Location of hotel good to get around in Nanjing for tourist visits.

My wife and I had an amazing experience at this hotel. The location was perfect, the rooms were clean, the breakfast was tasty, but most importantly the service was exceptional. In particular, Ela helped us a lot. She went out of her way to book museum tickets for us. I highly recommend staying here.