Renaissance Nanning Hotel

Booked into the Club Double Room and it was an enjoyable stay with easy access to the Club Lounge. Enjoyed the gym as it was quite well equipped. Will definitely come back again for another staycation, especially on a long weekend. The breakfast was good and the service at the club lounge was really good. Thank you!

Good location, a lot of restaurants can walk by, close to the concert stadium. Staffs are very polite and friendly.

Overall the hotel is well organzied. Only staff not smart, careful and not detailed in mind. My stay extended one day, since cannot change the original booking (a 2 days stay), I made another one separately. Upon check in, reminded reception, and the gentleman did arranged my check in through out entire 3 days. Unfortunately, the assigned room at 19th floor (?) has bad smoke smell, thus I requested a change of room, at first the customer service lady on phone asked me to open window, and giving different kind of excuse and tried to refuse my request, after much request, she said she will arrange and will can me back. Which took 15-20mins and still no return call for updates, until I called again and finally got a change of room to 18th. another 2 bad experience were : 1) after changed room to 18th, only 2 days being arranged and on the 3rd day when I returned to room, my card was disabled and I had to go down to reception and got my card reactivated, where the girl did challenged me about my booking, said it's no record showing that I have 3rd day booking... 2) my booking is executive room, with free lounge service, after being moved to 18th, I am not able to access 19th to enjoy the lounge, and, I had to go down to reception, again... for the rest, overall service is OK, and the lounge is great.

Amazing hotel. Has everything.

Front Desk reception charged 1000 RBM to my card supposedly meant for pre authorization deposit ! When checking out , hotel manger lady helped with the booking of Didi and made a terrible mistake to input the wrong destination! Not sure why Nanning Renaissance had such unprofessional staff to represent their branding ! It was a huge slip up in view of the brand that the management should take a serious look into it ! My feedback was highlighted to the Management when they sent an email to me and after which they don’t bothered to provide a reply. I presumed that they had no explanation or any improvement solution to offer which is disappointing! I must add that the actual ambience and food was fine in this hotel but the Workforce representing the brand is lacking and must be reviewed seriously .

Very good design and service💕🥹