Oceania l'Hôtel de France Nantes

Un très beau séjour à l’Hôtel de France. L’accueil est irréprochable, le personnel attentionné sans être envahissant. Les chambres sont élégantes, bien entretenues, et offrent tout le confort nécessaire. Une adresse que je recommande sans hésiter, et où je reviendrai avec plaisir.

BEAUCOUP de poussières

Hotel room smelled of sewage for the entire stay. Clean towels and water bottles forgotten by housekeeping. Bedsheets not changed at all. Pillows the worst I’ve had at a hotel - huge flat squares that are clearly very old. Breakfast selection very limited (cold scrambled eggs, raw eggs you need to boil yourself, hash browns and cold bacon/sausages are the only “hot” food) and no variety each day at all. Coffee is from a machine, not made fresh. Car park is free, however, the entrance to it is extremely narrow - you will not be able to drive a larger car into it. We hired a DS7 and it only just fit through with a lot of coaxing. You have to call the hotel 5 minutes before you arrive at the car park to check there is space - this feels a bit pot luck for a 4* hotel. If you don’t get parking you’re stuck in a local public multi story which is expensive. Worst of all - we were locked out of our room because of a faulty electronic locking device on our door (which led to both our bedrooms) on Thursday evening. We ran up and down from the third floor to reception to try numerous keys at the request of the watchman. The manager was not in the hotel so he eventually called her. We had to wait for the manager (Edith) to arrive for nearly an hour (after 30 minutes of trying keys), and then again for another 30-45 minutes while she reprogrammed the lock. It was 11.30pm before we got into our room, and we have young children who were extremely tired. We were told numerous times by the watchman “don’t stress” and to “take another room”. The manager hardly looked in our direction - even though she may have been embarrassed that is not how hospitality should be. This was completely unsympathetic to our situation - our belongings were in the room we were staying in, and telling us not to stress when we were just being told to wait with no end in sight was not professional. We felt our inconvenience was not acknowledged at all properly. We had plans to go to Puy de Fou the next morning very early and this issue with the lock meant we were unable to enjoy it due to extreme tiredness. We waited 24 hours after the ordeal to see if they would offer any compensation, which was the bare minimum they could have done for us. Eventually we ended up requesting some compensation at breakfast one morning - the manager did not welcome the discussion but eventually we were told quite bluntly that one night, for one room was the “maximum refund” she could offer. Once city taxes were deducted at check-out, this amounted to an €86 refund. Given we had paid €280 per night we did not feel this adequately compensates us for an entire evening lost, the stress of the situation (which is entirely avoidable if the hotel maintenance had been done properly), and our big day out the next day being ruined (our children cried the entire day and refused to walk around). Given this treatment we didn’t even bother complaining about the sewage smell or breakfast. We just figured there w

We’ve just checked in at Oceania, and honestly — what a fantastic choice for our short trip to France! The location couldn’t be more perfect or central and the staff have been nothing short of brilliant. A special mention goes to Anthony (apologies if I’ve spelled your name wrong) — he not only made our check-in smooth and welcoming, but also pointed out the best local attractions. Later, he served us at the bar with an impressive knowledge of wine, making the experience even better. I couldn’t recommend this hotel more for anyone visiting Nantes!

Forse 4 stelle per lo standard francese ma l m hotel dovrebbe essere declassato. La posizione è ottima ma la pulizia lascia a desiderare, la colazione è poverissima (se arrivate presto avete più scelta… finite le cose non le rimettono e… chi arriva tardi si arrangia). Colpa mia per non aver letto che in camera non hanno il frigo e le pantofole… abbiamo chiesto : ci è stato risposto che gli hotel in Francia non hanno il frigo in camera (e potrebbe starci) ma che le pantofole le danno solo a camere superiori e che a noi non spettavano ci ha un po’ delusi, soprattutto dopo averle chieste a pagamento…. Per fortuna il Decathlon vivino aveva delle ciabatte. Poi vorremmo sapere a che ora rifanno la stanza visto che alle 16:00 era ancora sottosopra. Comunque non tornerei nemmeno gratis

Superbe emplacement en hyper centre. Architecture magnifique, les chambres sont spacieuses, agréables, lit King size, douche superbe . Personnel de l’accueil charmant, sympathique, à l’écoute et professionnel . We will be back.