مستخدم نزيل
25 سبتمبر 2023
Issues were as followed: 1. The pictures are very misleading, the bathroom we were given was NOTHING like the pictures we had seen on ******* 2. Room needs TLC- wires sticking out of walls, rusty clothes rail, bathroom shower rail broken, chipped paint. 3. We found cockroaches in our room 4. On complaining about the cockroach, the receptionist was not as helpful as we would have liked, she said she wasn’t sure if there was a different room and it didn’t seem like she was in a rush to look and help (she mentioned she had to go somewhere else to check as her things (perhaps including computer) were no longer in the reception. It seemed like she was about to go home. 5.After taking to the receptionist, we then went through ******* to complain and they spoke to the manager (offsite) who suggested we go down to reception to speak to someone to request a room move, however reception was closed at least 30-40 minutes before this. (This all happened between 5:30-6:30pm) On the website, the hotel states it has limited reception hours but you’d expect someone to be there around 6pm given this is a common arrival time. Compared to other hotels in the area of a similar or cheaper price, it is not worth the money you pay.
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