B&B Civico 13

It was a lovely stay at civico13! Bruno was very helpful and responsive, and the location is fantastic - walking distance from spaccanapoli, and 1min away from Duomo metro. Definitely would recommend to stay here if you are able to climb 4 floors.

Our arrival at the B&B was far from welcoming. After being dropped off by our transfer, we were led through a series of alleyways to an inconspicuous entrance — a large steel door with a buzzer system shared by other private residences. The surrounding area and entrance felt more like a construction site than the start of a relaxing holiday. Fresh plaster, drying walls, and a large “Do Not Enter” sign near a gaping hole left us wondering if we’d been scammed. Upon arrival, there was no response from the B&B through the buzzer, and after waiting 20 minutes and trying again, we began to worry. Attempts to contact the holiday company yielded no results. We eventually managed to find a phone number and email for the B&B — again, no response. It was only when a man, seemingly uninterested in our presence, arrived with a delivery and we pointed to the B&B sign that he acknowledged us. He led us up at least six flights of stairs, mentioned a local tourist tax we had to pay in cash, and handed over the keys. After climbing more stairs to the top floor, we reached our room. The room itself was decent, though the bathroom could use some maintenance. The communal terrace was a redeeming feature, offering pleasant views of the dock. A nearby supermarket was also convenient. However, the so-called reception was just a desk, chair, and a guestbook — no staff, no amenities. Most disappointingly, there was no breakfast provided despite it being a key reason we chose the B&B. When we raised this with the owner he sent us vouchers(business cards of the b&b with a signature on the back and paid written on it), there were no breakfast room and the reviews of the cafe/breakfast bar were ver similar to that of the ,b&b disappointing. While the location is central, the overall experience was disappointing. The building resembled a derelict site more than a guesthouse, and the lack of communication and hospitality left a lot to be desired.