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The hotel staff were all very nice and had excellent customer service! The hotel was clean, tidy, and spacious. The breakfast area had a beautiful view from the window. A few days ago, I accidentally left my earphones at the hotel when I left. The hotel staff even asked the shuttle bus driver to bring them to the airport for me, but because I waited in the wrong place, I couldn't retrieve them. In the end, I took the shuttle bus back to get them and then took a taxi back. After getting into the taxi, the hotel staff were worried that I wouldn't be able to communicate with the driver, so they came out and explained my destination to him again for me. I am very grateful to all the hotel staff; everyone was very patient. I wish you all the best!

Clean and big room but no complimentary bottle water. There is a ice dispenser on my level and took the ice to melt as drinking water. The nearest convenient store is about 8 minutes walk to another hotel.

Nice airport hotel. Room is spacious for open luggage. Morning transfer is on time and will have extra bus is there are too many people. No need to reserve the morning transfer

Poor shuttle service to Aeon Mall, making it virtually nowhere to go other than airport terminals; won’t pick this hotel in future

The staff very welcome and nice . The room is ok, the food from the romm service is bey delicious 🇯🇵❤️

We really liked this hotel. It's close to Terminals 2 and 3, within walking distance, and they offer a shuttle service to the terminals. The rooms are very spacious and clean.