The Ritz-Carlton, Amelia Island

First, I'd like to thank whoever is doing the staff training at this resort, because the service and hospitality was exceptional across the board, from valet and pool set ups to front desk, housekeeping, you name it. Better guest relations than Disney. I'd also like to thank every staff member who made our trip feel special. We used points, so the rack rate is high, yes, but it's really a phenomenal property. Beautifuly landscaping, great food, awesome pool, incredible dunes, and phenomenal beach access. All you can ask for. We ate everywhere--Coquina, Coast, Salt, the coffee shop, got pizza from Tidewater. All terrific. Spendy? Yes. But for resort life, hard to beat great food without getting in the car. Overall, this was an exceptional, 5-star stay. The staff went above and beyond to make my wife's birthday trip super special, including free champagne and desserts on our first night. They really do hospitality well here. We'll definitely be back...on points. We aren't quite rich enoug for the 1000/night rack rates, but I get it. It's a beautiful and fantastically run property.

The hotel is perfect. Great atmosphere, very nice and quiet beach, very good restaurants in the hotels amazing suite with a large balcony facing the beach. I loved the bonfire for preparing marshmallows. Everything was perfect. I would like to go back with my child next time, it is a very kid friendly hotel.

This was not worth the money we paid. We had club access which was very poorly run. Attention to replenishing food, cutlery, broken toaster, no mugs for coffee - these are all basic things that they should have taken care of. Did not elevate the experience at all which was a real shame. Room was fine but shower went on and off and leaked.