Azul Beach Resort Negril

Best hotel ever in would recommend

My family and I just got back from this Resort to celebrate my dad's retirement. I was pretty worried as there has been a lot of bad reviews about this resort lately. Here is my honest review: The staff.. they are FABULOUS!! Some of the friendliest people I have ever met. There was not one person who was unwelcoming or rude. Special shout out to Marion at the Mahogany buffet.. she was such a wonderful soul. She treated us like family and always had a smile on her face. Adrian (bartender) was also amazing. The beach... OMG... BEAUTIFUL! One of the most fabulous beaches I have ever seen. The water is so pretty and calm. In the swimming area we saw many fish, stingrays, tons of starfish (don't take them out of the water as they will suffocate) and even a couple jelly fish. Please watch out for sea urchins and report any that you see to staff. If you step on them it might ruin your trip. We snorkeled around in the swim area many days. Very cool. We never had issues finding chairs on the beach. There are not any chairs around the pools as the pools are much smaller in size than most resorts I have been to. The food... My family is not picky at all so we always found good food. However, we went during low season so not every restaurant was open every day. Usually 1 or 2 a la carte restaurants and the buffet. It all depends on the night. We only found the buffet and one other spot for lunch (West End) but there was plenty of options at those places. The app isn't great so we weren't always sure what was open, when so we had to ask staff or walk around. The rooms... We had 3 rooms between 5 of us (all adults). We had booked ocean front honeymoon suites but upon arrival were upgraded to Presidential suites for free. The rooms were nice, clean, spacious and the views were fantastic. The beds and pillows were comfortable. The air worked great and the rooms were not humid at all. We had Coke, Coke Zero, Sprite, Red Stripe and water in our mini bar (no snacks). The resort... It is very spread out so you for sure get your steps in (whether you want to or not). They do a wonderful job of taking care of the landscaping. The buildings show wear.. but you are in the Caribbean where there is constant humidity and heat. Could it use some paint, maintenance and upgrades? YES, however it is nothing that ruined our time. Entertainment... if you are looking for a party resort, this is not it. The entertainment is not bad, but it is not great. The entertainment can change without warning so don't get too excited about a show you want to see. We were excited for a fire show and steal drum band and they never happened. Staff knew nothing about the change and seemed like there was lack of communication between staff and management. There was also supposed to be a white/chocolate party one night. Lots of people showed up in white, never saw chocolate so everyone left. Staff never said anything about it. There is a late night bar/club from 11-1am but it was very dead

To be honest checking in was great . Food was not my favorite. Upon checking out we forgot one of our bags at checkout we check out on the 22 upon realizing we left a bag behind i reached out to the hotel i was to by a front desk agent that they would do checks and give me a call bck , i made the report on the 23 and up till this min i have not gotten a call bck i tried making calls bck to the hotel that went unanswered. This very disappointing and i will never return to this hotel…