Coco la Palm

Play was very good environment was great staff A1 Should do more for breakfast

Spacious room with huge bathroom (ours had double shower!). Nice beach, good bar, good restaurant, great service.

The front office was very friendly and because I was a returning guest they gave my spouse and I a voucher to receive free items from the gift shop. The location is perfect. It's near everything. the environment is very welcoming and family oriented. The guest that were there were very friendly and warm. It was just an awesome experience! Also my room was immaculately cleaned.

I usually come here with my family and this has been one of the worst experiences EVER!! The guest services at the front desk was very insulting with asking me if the person I came with is a part of my party! When asked for more towels I got the wrong set and also when I went to get it myself there was an extra wait time as none was on property. The bartender had a disgusting attitude I could puke my drink with his non friendliness, definitely will turn guests away. When checking out the way they were going on about their second key I’m like do they really think I would want to keep their second key the other person was on the beach when I was checking out and the way the guy at the front desk made it seem like I would like their key was SUCH a turnoff!!!! I WILLL NEVER STAY HERE AGAIN. The servers at breakfast and dinner were nice and as always a big shoutout to the lifeguards!! The hospitality never changes when we stay here amongst them! The entire front desk needs to be FIRED and that bartender!

We were at Coco during a category five hurricane. The hotel had a management plan in place and we were on lockdown for two days. The hotel had backup generators extra food. The manager even helped us find anti-seizure medicine for our son. Staff checked on us to make sure we were OK. I would definitely trust sending my children to this hotel.

We were visiting a different hotel during Hurricane Melissa, we were unable to get meals where we were staying the staff at cocolapalm welcomed us in and served us meals they treated us just like the guests of the hotel. I would like to mention Chris who was so kind to us he made sure we could eat and drink. When we had no cash left they went out of their way even though it was so difficult to find a way for us to pay. We got the opportunity to look at this beautiful hotel and meet the fantastic staff. I will go back to Jamaica one day and I believe I will being booking a room at this wonderful hotel