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We enjoyed a week’s stay here during the first week of the UK’s summer holiday. It was really quiet. Sun loungers were always available both by the pool and on the beach. The outdoor pool is small but lovely. It’s well maintained. The first few days we struggled to get in because it was really cold, we did get used to it though! The indoor pool was deeper and overlooked the sea. We had a family room overlooking the beach. The room was really big and the beds comfortable. The balcony was quite small but did come with a clothes maiden for drying clothes which was ideal, bring some pegs though as it can get a bit windy at times! The only downside to the balcony was that the aircon unit ran on to the floor so it was always wet! The restaurant area was really lovely, it was always clean and set up well. There is the option to sit outside looking out over the beach which was nice, the only downside was that there is no designated smoking area so quite often you could be sat as a family eating and someone would start smoking on the table next to you which is never pleasant! The restaurant really needs a new playlist! It was so miserable We did mention it and it did change on occasion but it was things like my heart will go on etc and it was on repeat every meal time. The restaurant staff were really lovely, although one of the women behind the bar could have smiled more. The other staff sang, smiled and were always on hand to help. The food was very varied from day to day but always had a pasta and sauce bar, chips, something on the grill (chicken, kebabs, sausages etc), there was a huge salad selection, lots of breads, a variety of desserts, cured meats and cheeses, ice cream counter and then a variety of hot meals. Breakfast was our favourite! The snack bar outside served really tasty pizza along with hot dogs and chips. There are no self serve drinks other than water, everything is to be ordered at the bars. The animation team were really great, especially Venko. They spoke various languages and were great with children. Water polo and water gymnastics was always fun! The evening entertainment was always around the pool which seemed a strange set up when there was an animation stage on the rooftop. The hotel location, in our opinion, was perfect. It was around a 10 minute walk to New Nessebar (turn right out of the hotel, left at the mini roundabout, right at the end of the street, left at the roundabout) which we visit a few nights. It’s a street closed off to cars and is full of your usual touristy shops. We visited Old Nessebar a few evenings, it’s about a 20 minute walk and is a really beautiful place and worth visiting. Old cobbled streets, street musicians etc. We visited a man made cafe bar whilst there called Michael’s Eco Bar. A quirky little place with turtles! The fish pedicure was great too! When walking to Old Nessebar, if you like cats be sure to take the ramp up through the trees and if you call them loads come runni

Desislava is the best bartender in Arsena . Her coctails are so colorful and delicious . The best is the best . Love her ❤️ ❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍

On arrival hotel looked clean and reception staff friendly. More information would have been nice on arrival, especially needing tickets for towels, which we found out from a very rude life guide. No need for such rudeness. Room was very good. Very clean and spacious and reasonably maintained, although if you want a better hairdryer, take your own. Sunbeds, very uncomfortable. Pool bar ok. Young lady in evening was brilliant and one of the more friendly members of staff. Restaurant. Staff clearing tables were excellent and always polite and friendly. Food, a lot of choice and well cooked, but cold. What a shame. The cleaner around the pool always seemed to be having rows with the lifeguard. Not professional at all. The lobby bar is an accident waiting to happen, due to having to step up to the bar and back down again, all the while contending with people sitting at the bar, making it more awkward. Get rid of the bar stools. The lobby bar would certainly benefit with more seating away from the sports tv which was on every evening. Lastly pool area was very dangerous. Saw several people slip/fall over down steps. Wouldn't recommend this hotel, due to grumpy staff and cold food, which is a shame, as it is a good location.

We booked this 8 day break late in the season and to be honest our expectations were not that high. Well done MPM Arsena, warm reception on arrival and very helpful. Hotel was lovely and clean, they were even cleaning outside in the rain. Our room was cleaned daily by Tina (Tuna) and what a credit to the hotel she is, despite the obvious language barrier she was so warm and helpful. Never been big fans of all inclusive but this was so much better than expected, some of the dishes were so good we were willing them to be repeated. There was something for everyone at every mealtime, always fresh and vibrant and a mention to Ryan, Gia and Marina, three wonderful waiting staff that always had a smile and were on hand to help. Big shout out to Ryan, telling us how to get to Bourgas, had a great day shopping. It was the end of the season and we were still getting 100% effort from everyone, despite the weather. A big thank you to everyone and we can't wait to return in the summer. We are lucky enough to have several holidays a year and I can say, this was probably the best for quite some time.

Food vile and cold snack bar ok drinks beyond human consumption staff really rude and no help at all . Life guard was vile as was the beach staff . Only staff members in that hotel were vanko and George the entertainment guys . Staff soooo bloody rude shrugging shoulders whenever asked any help do not recommend at all . Only holiday when I could not wait to get HOME . Vanko and George lovely staff but not there all the time . If booking please think twice my advice would be DO NOT GO HERE it’s awful

I chose this hotel because of it's location to the beach and Nessebar old town which were both fantastic. The second factor was its spa facilities which were non existent. There was a steam room and Sauna that were rarely turned on and one masseur who would lear at the ladies on the beach. There was no way his hands were coming anywhere near me. Really disappointing. The beach was lovely but the 'beach service ' assistant was awful. Rude is an understatement. We went to the beach once and he was so obnoxious when we took an ashtray from a bed that, we were to find out later, could be rented at extra cost. He was so aggressive and snatched the ashtray away without any explanation. He then sat all day snearing at the guests. We used the pool after this. The pool was lovely but, yet again, the pool assistant was rude and unwelcoming. We were not told that you needed a ticket to take a beach towel. He very sharply pointed to the desk and barked at us and everyone else who were ill informed about this on arrival. The loungers were plentiful but hard plastic with no padding, making them extremely uncomfortable. I had 2 of my own towels but they were not enough to make them any easier to lay on. The pool bar was ok but the cocktails at the lounge bar were much nicer. The food was ok. Typical of most all inclusive hotels. Breakfast was the best meal of the day. The only negative comment would be that nothing was ever hit enough. The dining room staff were refreshingly friendly. The hotel was clean but the rooms were tired. Our curtains didn't even fit the windows but it was clean enough. Sadly I wouldn't recommend this hotel, purely due to the rudeness of the staff. I don't expect red carpet treatment but a smile and respectful manner should be the minimum requirement when hiring staff.