Festa Panorama Hotel

This hotel was brand new when my daughter and i had our holiday. In June 2025. Plus of travelling on the dreamliner, everything went smoothly getting our key. Room was lush with cream carpets and huge balcony. Pools were lovely although few tiles needed replacing. Food was 10/10. And walk into old town nessebar is a must. Lovely street of shops just opposite hotel to the left. Taxi was reasonable to sunny beach. Night bar too small for hotel capacity. Denis the entertainer was good. Few blips with bars timings opening. All in all we were lucky to have paid so little for such good accommodation

Came here for a no fuss break with my daughter for my birthday. We arrived at the hotel around midnight along with around 45 other passengers from our flight to find just one receptionist, so check in was lengthy. We were given one room card between the two of us. We made it to the room and literally fell into bed - which were very comfortable. After a long day’s travelling we slept well, unfortunately meaning we missed breakfast, as we had not been told the restaurant shut at 10am. The rooms were nice but not yet finished- no handles on the desk unit, no fridge etc. We were given a kettle on day three of our break. My daughter had asked for a cake to be delivered to our room for my birthday morning. We returned from breakfast to find a birthday cake, together with plates, forks and serving slice alongside a bottle of Prosecco and glasses. The attention to detail was much appreciated. Most of the hotel staff were friendly and helpful, and the hotel is well situated to walk to old Nessebar or sunny beach. On the negative I have a food allergy and while the main courses are labelled there is no information regarding the desserts. I did ask staff, who asked supervisor, who asked chef, and eventually I was told ‘ I think you can eat any of it except that one’. I gave up. We thought we might treat ourselves to massages, we went to reception where there was a price list and were told we needed to go down to the relax zone. We went down to find an empty reception. Eventually a chap turned up, having been outside smoking, and asked which massage we wanted to book. We were trying to remember the list from upstairs as he didn’t have a copy. We decided we would go with a relaxing massage, he then said we needed to pay cash as he couldn’t take card payments, he followed this by saying we would have to book slots one after each other as he was on his own. This was all starting to feel a bit awkward so we decided not to go ahead. This is definitely an area for improvement.

This hotel WILL be lovely when everything is in place, but it only reopened on the 15th June. We travelled with TUI and there is no way TUI inspected this hotel before their customers arrived!! Not good for a big company. We arrived on the 16th June and had to wait 3 hours to check in at the hotel, only one computer working. No explanation, no food or drink offered. Most of the staff were new and didn’t know anything and no hotel management around either. Poor customer services when we reached the front of the queue by the reception manager, no apology no nothing. The rooms were not as described, no toiletries, no iron, no hangers, no bath, no toilet brush and no mini fridge either. The room was newly refurbed but not finished. Reception had no answers or solutions to any problems. The pool bar is open but not serving any food, the inside spa and pool area is lovely but not staffed so no massages etc. Also there is no evening entertainment at all so having to spend money in the evenings to go out. Apart from the reception manager all other staff have been friendly. Housekeeping in the room is hit and miss too. On a positive note the food has been lovely, probably the best we’ve had at an all inclusive, great choice and fresh. This hotel should have postponed opening until everything was in place. I would come here again as long as everything was as advertised.

Can tell you this is goimg to be the first of many bad reviews i never complain but this hotel takes it to the buscuit just get ready for a swarm of bad reviews since opening the hotel has been a complete disaster i am of the philosophy you make your own experience but at this hotel you cant terrible !!

Great really hot there was cold pools for a dip if u got to hot the is a ledge on the big Pool for kids there was a kids pool connected to the big Pool. Pool acctifity a little bar with chips hotdogs and ice cream nice rooms nice view nice staff nice food

Had an amazing holiday at this hotel . The activity team Maria and Daniel made our holiday hilarious. Would definitely go back . Only downside to it was there were some very rude obnoxious staff . How i never got arrested i don't know . Especially with the incident of the tongs at breakfast time lol