Leonardo Plaza Netanya Hotel

Dear Trip.com Customer Support, I am writing to file a formal complaint regarding a recent booking I made through your platform. The reservation amount displayed during the booking process was approximately ₪700, which I understood to be the total cost. However, upon arrival at the hotel, I was charged ₪980 – a significant discrepancy of ₪280. It turns out that additional taxes or fees were added at the property, despite no clear indication of this during the booking process on your site. This is misleading and unacceptable. The total amount shown at checkout should reflect the final amount to be paid – not a partial figure that causes surprise charges upon check-in. I kindly request a full explanation and reimbursement for the overcharged amount. Please find below the booking. I trust that Trip.com will take this matter seriously and process my refund promptly. Sincerely, Daniel Cohen ************************* *************

L’hôtel m’a imposer de payer la taxe alors que je suis touriste C’est inadmissible

Spacious rooms, clean and cozy, the breakfast buffet very diverse and quality, all the very friendly and helpful human team, especially Fabrice at reception offered me a room with unbeatable sea views. I also recommend for families, central location with all kinds of shops in the surrounding area