Hemlock Neversink

The issue with our stay was with the service, both in the restaurant and in the lobby. After being in communication via text throughout the afternoon getting questions answered and sharing our updated arrival team it was odd to arrive in the lobby and not have any staff available for check-in. I texted the number listed on the front desk instructions and after waiting 15 minutes with no response I walked into the restaurant requesting assistance. One of the restaurant staff offered to assist with check-in. He was very helpful but you could tell they were too busy for him to step away during dinner service. Checking into our room, we found used hair ties hanging in the bathroom, full of hair. We had multiple meals where the protein/main was cold - we did not bother to send the food back due to time constraints or observing the servers were in the weeds. If it had only happened once I probably wouldn't have said anything but it happened 3x. All of the scheduled activities were really lovely, and the people leading them were very informative, kind, and helpful. It's a beautiful place and is full of potential but our experience could've been better with some small changes to service.

Two things completely ruined our experience. First, we got food poisoning from dinner at the restaurant, which left us unable to eat the next morning and feeling unwell for the rest of the trip. Second, there is a fire station across the street, and their sirens are extremely loud - enough to wake you up. Worse, the hotel had a fire alarm going off throughout the night. Around 5am, it finally triggered a response from the fire department, waking everyone up. Overall, what was supposed to be a relaxing getaway left us sick, tired, and hungry.

There are so many glowing words I could use to describe the three days my friends and I spent at this absolutely fabulous hotel, but a slice of Heaven I believe says it all. On January 10th, I hosted 30 women for my first Wise and Wonderful Women’s weekend retreat. All the attendees are hard-core triple type A New Yorkers who are not easily pleased, including myself. Every one of us left feeling recharged, pumped up, and so impressed by the rooms, grounds, facilities, and food. The staff (led by Michael) took care of our every need from a warmer temp for the indoor pool to tailoring a healthy menu. They helped us place gift bags in the room prior to the guest’s arrival and even a crackling wood fire waiting for us at breakfast and a roaring gas fire in the room where we held most of our programming. I spent the night up there in advance this summer by myself, and it was awesome. I had a fabulous time and met some wonderful people who were also there solo. What a gem! It’s only an hour and 50 minutes from New York City and I can’t recommend it more highly. We’ve already booked a weekend in January again! Thank you all :)

This was a perfect getaway. We spent one night and 2 days and were completely able to enjoy all the resort has to offer. Rooms were perfectly appointed and comfortable. Food was delicious , and the staff accommodated our dietary needs. We hit a snow storm and that only enhanced the cozy environment. Yoga-hiking -art clases and more. The spa and amenities were great.

As someone who has worked here, I HIGHLY advise people to request new sheets/linens and tea cups upon arrival. They do not always have duvet covers for the next guests so they will use the same one from previous guests PER housekeeping MANAGER Ronnie. She also trains us to clean the tea cups with water and a rag……. It’s vile, especially coming from a place posing to be a health and wellness retreat yet NOT taking your actual health and wellness into consideration! DO BETTER HEMLOCK

As someone who worked here I would highly advise people to request new sheets and new tea cups upon arrival. They do not always have duvet covers for the next guest so they will use the same one from a previous guest PER housekeeping manager Ronnie, and Ronnie also trains us to clean the used teacups FROM PREVIOUS GUESTS with water and a rag……. It’s vile, especially from a place posing to be a retreat for health and wellness yet not taking your health and wellness into consideration at all. Do better HEMLOCK.