مستخدم نزيل
27 مايو 2025
The staff are untrained, Mr. Moustapha afternoon duty manager was unpleasant and highly rude,
The room is basic and dated furniture. The housekeeping just keep an eye on the tips they keep knocking on the door regardless, the do not disturb sign is hanging on the door! It’s a 5 star hotel with 0 star staff! I’m quite shocked to see such behavior of staff especially from the receptionist! The room phone wasn’t working and we made a call from our mobile and she was so upset why we called from the mobile! And couldn’t be bothered to send anyone to fix the issues.. I’m quite appalled to see such downgraded staff!!!
I definitely would NOT recommend such hotel.
They have us used slippers, used towels, and entered our room while we were not at the hotel. That’s was upsetting and when asked they denied it all..! The staff and managers are sketchy! The managers have the CCTV cameras you should check who has been snooping in the room! As soon as any complaint is made the staff turn a blind eye!!! The treating of foreigners is basic level. Treat others how you wish to be treated..! Thanks.
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