Red Roof Inn & Suites Wilmington - New Castle

Decent hotel for the price. Location was exactly where I needed. At least at the time I was there (Aug 2024) I’d recommend requesting a first floor room.

Taking guest things and no one no who did it. Have to stay at this hotel, because of my situation & that it’s close to my job, but no matter what when you have a do not disturb sign on your door that means don’t come in my room I’ve reported that my personal towels and rags that I brought went missing but no one seems to know which house keeper came in my room. One of them was in my room, because when I got off work and came to take a shower there were no towels or rags in my room at all, and the person at the front desk kept saying ma’am no one came in your room. So I say what they just magically disappeared, because I’m really confused at this point & this was last month and I still wasn’t compensated. Now here’s the second complaint again I have stated I don’t need room service, because I clean my own room & this is another reason why I don’t want or need any of them in my room. They don’t clean rooms after 4pm, but I am video proof. Again this is the second incident now once again some one came in my room again and let me throw this out there my son don’t drink, I complained that my bottle of liquor was stolen out of my room and the lady at the front desk says ask your son what happened to it I stated I did and he said mom it was still sitting where you left it on the lamp same amount I don’t drink why you asking me. So with this I talk back to the person and told her tell whoever was in my room to stay out it was a DND sign on door and they still entered, how I know this fresh towels and rags on bed.

I didn’t ask for room service today and they came in my room anyway and that they stole my bottle of liquor I had on the desk