شانغريلا إيروس، نيودلهي

Great hotel, good food and good service

Review: I stayed at the hotel for one night on 28th June with my partner. Unfortunately, during my stay, I was on my period and ended up staining the bedsheets and pillows. I completely understand that there may be charges for the damage, and I was willing to take responsibility for it. However, what truly disappointed me was the way the hotel staff at the reception handled the situation. I did not feel treated with respect or empathy. Instead of addressing the matter with understanding or discretion, the interaction left me feeling deeply embarrassed like I had made a huge mistake just for experiencing something natural. Hospitality is not just about managing rooms; it’s about how you treat your guests in uncomfortable moments too. I genuinely hope the hotel team can be more sensitive and respectful in the future.

The room is tidy with good service

clean

老牌酒店，在德里的核心地段，離德里印度門很近，服務態度好，酒店工作人員還親自帶着我去ATM機取現，早餐很豐富，唯一不足的擔保金未能及時退，不過攜程還是幫解決掉了

設施新，早餐豐盛