Paramount Hotel Times Square

خدمة رائعة من جميع الموظفين، ومتعاونون للغاية. المشكلة الوحيدة كانت مشاكل المصاعد... لذا اضطررتُ لاستخدام الدرج. موقع ممتاز أيضًا.

3일 머물렀습니다. 위치는 정말 최고 입니다. 뉴욕의 호텔은 정말 너무너무 비쌉니다. 위치 빼고는 장점은 잘 모르겠습니다. 꼭대기 층이였는데 수압이 너무 약하고 뷰는 없습니다.

우치는 좋지만 오래되었고, 우편물 짐 맡기고 찾을때 현금으로 비용이 발생합니다.

I am writing to formally raise a concern regarding this booking I made through your platform for a stay at the Paramount Hotel, New York. At the time of booking, there were no clearly disclosed additional charges mentioned. It was only shortly before my departure — upon reviewing my booking — that I noticed unexpected fees applied by the hotel. I contacted Trip.com immediately, hoping for clarification, but unfortunately, your team was unable to explain why these charges were not made transparent at the point of booking. I was simply informed that the charges had been presented during the booking process. Regrettably, I did not take a screenshot of the booking page to prove otherwise. Given the proximity to my travel date and not wanting to face the inconvenience of finding another hotel at short notice, I had no choice but to proceed with the reservation and absorb the additional charges — which I had not budgeted for. This experience was disappointing and stressful. The lack of pricing transparency is both misleading and unfair to customers, especially when traveling to a different country. It caused unnecessary anxiety and could have been easily avoided with clearer communication at the point of booking. I urge Trip.com to review how hotel fees and additional charges are displayed, and to ensure that customers are fully informed before confirming their reservations. That said, I would like to acknowledge that the actual stay at the Paramount Hotel was pleasant. The hotel is well-located — just a few steps away from Times Square and Broadway theatres. The New York City subway system is very accessible from the property and is a far better option than taxis or e-hailing services due to heavy traffic. While the hotel is an older property and the elevators can be slow during peak times, it offers charm and convenience. There’s a great pizza spot next door, and live music in the lobby bar on some nights adds a nice touch. I hope Trip.com will take this feedback seriously and make improvements to ensure a more transparent and customer-friendly experience in the future.

Great stay in a great location. The bar staff were lovely and helpful too.

I had a pleasant stay at the hotel. The room was nice, clean, and a great size for two people. While it was a bit noisy on the sixth floor, it didn’t significantly affect my overall experience. I would recommend this hotel for a comfortable and enjoyable stay.