Residence Inn New York the Bronx at Metro Center Atrium

I had to be in the Bronx for 4 nights to attend an event and help my daughter move into nearby Einstein Med School. I initially stayed at a different hotel but moved here after one night because it was so close to the school - easy 12 minute walk - not scenic, but doable. We were surprised at how clean, comfortable and well serviced our room was. The best part was the great staff - they were so friendly, hard-working and thoughtful. Shout out to Donisha and Quinn especially, who went out of their way to make our stay great! Will definitely stay here again. If you need to be at Einstein this is the place to stay!

I am writing to formally express my disappointment regarding the service I experienced during my recent stay at your property. I had booked my stay for five nights but needed to check out one day early due to personal reasons. When I approached the front desk around 5:00 PM to discuss this, I was informed by the front desk staff that a refund for the unused night could not be issued because housekeeping had already left for the day and the room could not be serviced or re-rented. However, shortly afterward, I went upstairs to retrieve something from my room and observed housekeeping staff still actively cleaning other rooms. When I mentioned this to the front desk, I was told again that housekeeping had already left and there was nothing that could be done. This contradictory information suggests a lack of transparency and honesty, which is extremely concerning. The way this situation was handled was both unprofessional and unacceptable. I expect staff at all levels, from the front desk to management, to uphold honest communication and basic customer service principles. Unfortunately, my experience was the opposite, leaving me highly dissatisfied with my stay. I request that you review this matter and take appropriate action, including issuing a refund for the unused night. I trust that you will address this promptly and ensure such situations are prevented in the future.

Excellent experience Wonderful hotel. Very clean and very friendly staff. I would highly recommend

Muy bueno, me volveria a hospedar

The Residence Inn New York The Bronx at Metro Center Atrium was an excellent choice. The cleanliness was the best. Spills cleaned immediately. Excellent staff.

Staff was exceptional. Room was clean. Hotel was lovely and so was the room. Would stay again.