The New Yorker Hotel by Lotte Hotels

I had mixed feelings about the hotel. While the location is excellent, the noise level was unacceptable due to its position at a main intersection. I struggled to get restful sleep, as I was frequently disturbed by the constant sound of ambulances and NYPD car alarms. Although the hotel is generally clean, it’s undeniably an old property—let’s call it "legacy" or "historical." The room was spacious, which is a positive by NYC hotel standards. I rated the service just “1 star” because my interactions with the staff were consistently disappointing—from check-in to check-out and even with baggage storage. It was evident that the staff had a “just doing my job” mindset instead of showing any commitment to excellence or enthusiasm for providing a positive experience. When I tried to arrange for baggage storage before heading to Boston, the staff at the counter was unyielding, insisting they couldn't accommodate me even with payment. I understood their concerns about limited space, but I was frustrated by their failure to suggest or offer any alternative solutions. However, I am pleased to say that when I returned from Boston, I was relieved I had chosen to spend the remainder of my NYC trip at Staypineapple! Given how competitive hotel services are, I appreciate that Staypineapple’s service standards were the complete opposite of THE NEW YORKER.

the bed sheet were torn and they gave us an uncleaned coffee machine. hoping for us to clean it. when i compalined for the bedsheet they sent me a bedsheet , i being the guest would change it. The Hotel name has lost it glory. never ever ever again

اخترنا هذا الفندق للإقامة لليلة واحدة لقربه من محطة بنسلفانيا، مما يُتيح لنا الوصول بسهولة إلى مطار نيوارك. كان موقعه ممتازًا وقريبًا جدًا من المترو.