مستخدم نزيل
9 يوليو 2025
June 2025 Little did I realize what a “fairytale experience” lay ahead of me when I booked my reservation for The Surrey Hotel of NYC in early June. Prior to my arrival, I had a pleasant conversation with Mariah Marciano, guest relations executive, regarding the different amenities, I would be requesting in a room. She was very attentive to my dietary needs, assuring me that a microwave & refrigerator would be placed. Arriving around 8:30 pm at the hotel on the evening of June 10th, exhausted from travel, I was warmly greeted by Wasim Naeem, a front desk manager, who graciously informed me that I had been upgraded to a junior suite! What a nice surprise! Secondly, Wasim said he would do everything he could to give me as late check-out as possible, which he followed through with on the next day!! When I entered the suite, a “personalized” electronic greeting of my name on multiple “tv” screens immediately caught my eye. Right below the screen nestled in a grouping of water bottles was a handwritten “welcome” note with a wax seal from Mariah, the concierge who had been so attentive to my phone requests. Additionally, the room was decorated with individual vases of fresh white roses everywhere, including the bathroom. Later, I was to learn that the entire staff exercised the same commitment to excellence in their delivery service to hotel guests, as Wasim & Mariah had started. A prime example of this was Cameron Coker, a tall handsome blonde bell captain, who not only helped me rearrange and store my luggage until my driver arrived, but graciously went into the restaurant and obtained for me a “delicious-handcrafted” Caesar salad with chicken for my trip home. Then Cameron went the 2nd mile and proceeded to load my luggage into the black suburban when my driver arrived. As I plan my next two trips to New York City this fall, I’m looking forward to another stay in this elegant, sophisticated hotel with a congenial, caring staff…second to none. In closing, I highly recommend this hotel without reservation. Dr. Janet L. Vaughan Houston, Texas
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