Hyatt Hotels in New York

After reading the reviews on here I wasn’t expecting too much from this hotel. I wanted to write some comments that reflect on the main themes I picked up (where they were similar and different). It seems I wasn’t charged the additional destination fee for my stay, although I had to ask a second member of staff to confirm as the first wasn’t clear. When I arrived for check in there was no wait. The staff member was not terribly friendly and welcoming. Of all the three hotels I stayed at in three different cities in the US, this stuck out as the poorest customer service. It wasn’t awful just not as welcoming as the other places. The information provided was not as clear and the general manner quite abrupt. The room was clean but the hotel generally was dated. The rooms didn’t seem fully clean or fresh but it was more that things were scratched, worn and dated rather than dirty. There were some stains on the carpet too. The location was, as others have said, excellent. I would have expected more for the price but it also was better than expected from reading some of the reviews on here.

The hotel is in a great location, very convenient to the Empire State Building and Times Square. The front desk service is also good, everyone is told the precautions. Coins are also given, which can be exchanged for drinks!

Overall a very solid hotel with very welcoming and helpful front desk staff. The rooms are decently sized for NYC and well-appointed with the essentials. I was impressed when on at least one evening there was even turndown service. The shower took a minute or so to have a proper water flow, though the pressure was never all that great. I appreciate having the Nespresso machine and pods in the room. I’m always glad to stay at this property especially because I very much like the location, not in the heart of a touristic area but still with many fantastic places to eat, excellent subway connectivity, and convenient shopping for the basics.