New Hotels in Xiamen

"The experience is great! When I entered the room, my first reaction was cleanliness. The bed was tidy, the room had no odor, and it was visibly clean and tidy. The lighting design of the room was just right, bright and soft, not dazzling, but also able to illuminate the room, and the atmosphere was full! The small lamp at the head of the bed can also adjust the brightness, which is very convenient for getting up at night or reading before going to bed. The room is equipped with two bottles of mineral water, which makes people feel at ease. Next time I travel, I will choose here without hesitation!"

"A very convenient location, close to the subway. The interior is simple and bright, without excessive decoration or carpeting—making it a great choice for travelers with allergies. The staff are very young, enthusiastic, and will do their best to assist you. Breakfast is delicate and delicious, with a touch of local flavor. A light late-night snack is also offered—it’s simple, but very comforting. One of the best features of the hotel is the laundry room, which is especially convenient for families and long-term travelers. The laundry assistance and delivery service provided by the staff is almost unbelievable—they can wash and dry your clothes in the middle of the night and hang them on your door before you even wake up. It’s the kind of service that’s rarely seen anywhere in the world!"

"Many thanks to the front desk for the complimentary upgrade to a sea-view room; the welcome fruit upon arrival was a truly warm and thoughtful gesture. All the staff were incredibly friendly and polite! We specifically visited this newly opened hotel, drawn by its fresh design, to experience it firsthand. The hotel's overall design is innovative and stylish, with all the amenities and facilities feeling premium and high-quality. However, perhaps because it's newly opened, the atmosphere wasn't quite as established and serenely balanced as the Fairmont we previously stayed at in Chengdu."

"Watching movies on a projector is much more enjoyable than watching on an ordinary TV! ! It’s wide and big and it feels so good! ! The room layout is quite advanced. I found this hotel when I was on a business trip this time. I will definitely stay a few more days next time."

"Hyatt Hotel Stay Experience: A Flawless, Perfect Journey My stay at the Hyatt was nothing short of perfect! The location is superb，offering convenient access for travel. The room facilities are modern and comfortable, featuring top-tier bedding, a clean and spacious bathroom, and stunning views. The hotel's public areas are elegantly designed creating a sophisticated and serene atmosphere. What impressed me most was the service .Every staff member was warm, attentive, professional, and genuinely sincere. In particular ,Jennie’s front desk provided us with a lot of assistance for our trip .They responded promptly to requests, making me feel truly at home. The overall cleanliness was impeccable even the smallest details were impeccably maintained. Whether for business or leisure, Hyatt delivered a high-quality experience that surpassed expectations.It's a trustworthy and highly recommended choice for an ideal stay. I look forward to returning!"

"Very satisfied with the staff, they are very enthusiastic. I brought my wife here to watch the concert. I came here for the bedding, and it was very comfortable to sleep. Very close to the Egret Stadium. It only takes half an hour to walk from the hotel to the stadium. It's very good."

"Check-in experience: The advantages are obvious, and the details need to be optimized. Overall, this is a new store with outstanding advantages and a large room for improvement. The comprehensive experience is worth recommending. The following are detailed in terms of advantages and suggestions for improvement: 1. The core advantages of the hotel (worth choosing) 1. The geographical position is superior: Close to the SM business district, travel and shopping are convenient, and it is very friendly to passengers with high demand in the business district. 2. New and comfortable hardware conditions: as a new store, the equipment has no aging problem; especially the linen sheets, no bleaching is more natural, and the sleep experience is good. 3. Price and welfare sincerity: price concessions during the opening period, but also actively provide room upgrade services and opening small gifts, there are surprises in the details. 4. The breakfast is quite satisfactory and meets expectations: although there is no special surprise, but the category and taste can meet the daily needs. Considering the large passenger flow at the beginning of the opening, the overall performance is qualified. 2. Suggestions to be optimized (more suitable for Atour brand positioning) 1. Service words need to strengthen ”certainty”: Atour's core ”exceeding expectations service” has not been fully reflected yet, the staff often say ”we try our best to help you, not necessarily can”, easy to reduce the expectations of guests. It is recommended to simplify the uncertain expression and replace it with ”I will confirm/process you, and I will inform you immediately if there is a result”, which is more professional. 2. Ventilation and temperature control in public areas need to be adjusted: there is no air conditioning in the aisle on the sixth floor (restaurant, washing (clothes room)), and the high temperature environment affects the experience, especially the waiting feeling is stronger when washing. It is recommended to give priority to solving the temperature control problem in these two areas. 3. Customer complaints feedback needs to be ”solved first, explained later”: new towels fall off floating hair, The front desk only apologized and did not actively provide solutions (such as disposable towels). Guests need practical solutions, not simply explaining that ”the towels are new so they shed hair”, which is more in line with Atour's service tonality. 4. Internal processes and personnel structure need to be improved: inform the front desk that laundry is required at 5 pm. Only the cleaning aunt reminded ”take it next time”, and the clothes have not been washed by 7 o'clock (normally about 1 hour can be completed). It is recommended to clarify the division of labor in the laundry process to avoid delays in service due to personnel connection problems. 5. Third-party platform member rights and interests need to be opened: as a member of Atour Gold, When booking through Qunar, the front desk informed ”the rights and interests available after check-in”, but it was actually unavailable; and the rights and interests that were originally scheduled to be delayed until 6 o'clock were told by the staff that ”the rights and interests can be extended to 4 o'clock, 6 o'clock is too busy”, resulting in expectations. It is recommended that Atour and Qunar synchronize the membership rights rules, Avoid affecting the rights and interests of guests due to platform barriers. 3. Summary Although the new store has a small problem due to ”busy opening and incomplete process”, the core advantages (position, hardware, price) are sufficiently prominent, and the staff is positive. If the above details can be optimized in the future, It can fully reach the quality level of Atour. It is still worth recommending, and I look forward to the follow-up experience to be more suitable for brand reputation."

"The crew members were friendly, the rooms were beautiful and clean, and the location was convenient—everything was perfect. I especially loved the bathtub on the balcony. Highly recommended! Additionally, this hotel is baby-friendly. They provided special tableware for babies, and the crew members were so kind to our child. They even gave us a balloon, which our baby absolutely loved. On the day of our checkout, it was raining heavily. One of the female crew members, who was wearing contact lenses and had her hair pinned up with a clip, kindly brought us an umbrella. She found us outside and walked us to the taxi while holding the umbrella over us, making sure we could get in safely. Her kindness truly touched our hearts. We were deeply grateful for her thoughtful gesture. 工作人员非常友好，房间既美丽又干净，地理位置也很方便，一切都很完美。阳台上的浴缸特别棒！强烈推荐！ 此外，这家酒店非常适合带宝宝入住。他们提供婴儿专用餐具，工作人员也对宝宝特别友善。他们还送了气球给宝宝，宝宝非常喜欢！ 退房当天，外面下着大雨。一位女性工作人员（戴着隐形眼镜，头上夹着发夹）特意带着雨伞找到我们，并一直撑着伞护送我们到出租车上，确保我们能顺利离开。她的善意让我们深受感动，真的非常感谢她的贴心举动！"

"Stayed for 4 nights. Place was newly built. Room is not too big but adequate. Hot and Cold water dispenser was great, without need to boil water. Place is nearby Zhongshan pedestrian street, with a 15 mins walk. Recommended."

"The hotel is just opposite Xiamen Station, only a two-minute walk away, which is very convenient. The hotel is just outside the subway line 3 and the bus station. Opposite the hotel is the BRT bus, and the transportation is very convenient. It is about 4 kilometers away from famous attractions, which is very convenient. The decoration style in the room is very good and new. The bed was very comfortable. The hygiene is very clean. The breakfast was also very delicious. There is also a washing machine on the negative 1 floor of the hotel. Dryer. It is very convenient and the hotel front desk service is also very friendly. All questions answered. The experience is very good. Will come to this hotel again next time. whee."