سونستا إس سويتس ويلمنجتون - نيوارك

房間大。有做飯的

11/13/25 When we arrived at 8pm to check in, we were told that the hotel didn’t have hot water. We were told that we could still check in and if our room in fact didn’t have hot water, we could leave. We asked if one of the front desk workers could go up to the room that was reserved for us to determine if there was hot water. It turns out that the room didn’t have hot water. The front desk staff didn’t have any answers to if there were repairs being done or if there was a timeline of when the hot water would be working again. The customer services was horrible. It would have been appreciated if we had received a phone call prior to walking in the hotel front door about the lack of hot water. Thankfully after a quick search, we were able to find a different hotel.

Staff was friendly. The room with handicap accommodations was set up like I needed, grab bars exactly where they need to be in the bathroom. Other popular hotels I've stayed in do not meet my needs. The room did smell like cigarettes and the walls and doors were not very clean. I had to wash down the hand prints and spray with Lysol to get rid of the smell. The kitchen cabinets could use some TLC. It was sufficient for my 3 night stay, I spent most of my time visiting family.

Overall, I was very pleased with the ES Sonesta in Newark DE. The suite was large and comfortable. Everything was in good condition. The kitchen is fully appointed. Grounds were well maintained. Staff was friendly & helpful. Breakfast was pretty good. I don't trust the pancake making machine because I don't know what the ingredients are, it's probably full oif really unhealthy stuff. And there was nothing provided to recycle cans or plastic bottles. But everything else was excellent.

The room was dirty with candy wrappers and dirty paper towels on the table and chairs. The kitchen floor was sticky, furniture was worn out and had to sit on pillows and other cushions to get off of it. Outside there were cigarette butts and other trash on the stairs. Dirt and cobwebs stuck to the outside of the building. Not a well maintained property.

Great experience, good front desk staff, very clean, great sized room- will stay here again.