Alexander Apartments Newcastle City

Jak w opisie, za nic nie ryzykuj wynajęcia tego pokoju, chyba, że chcesz stracić 300 GBP. Po drugie, w obekcie same podejrzane typy, syf i utrudniony dostęp, jak nie masz whats up to się nie dogadasz, pomimo tego, że zapłacone, nie wejdziesz do pokoju zanim nie zapłacisz depozytu.

This was a last minute emergency booking as all trains and public transport cancelled. The biking process was complicated, after booking and paying for the room an email arrived for a £300 deposit. It is advertised as being on Jubilee Road but is actually on Melbourne Street and the name on the apartment is also different from advertised, so in the dark and lashing rain it was difficult to find. Had to ask a nearby shop person otherwise I wouldn’t have found it. Worst of all I was woken up at 12.25 by two men coming into the room shouting “Security, you haven’t paid” . Once I showed them all my receipts that were in emails they apologised and left. Surpringly I did manage to get back to sleep afterwards. I wish I had gone somewhere else that didn’t upset and traumatise me with a couple of bouncer types bursting into my room after midnight. Disorienting and disturbing

We booked a two bedroom apartment with four beds as listed on *********** - Alexander Apartments Newcastle City and as requested paid for the Apartment and the £100 Security Deposit on the night before our travel. Whilst in flight to Newcastle, a message was sent by the company to inform me that their listing on *********** was incorrect and the apartment booked did not have four beds - only two which was unsuitable. They advised in a further message of an address elsewhere in the city where we could collect a key for another apartment.. On arrival we collected the key as instructed for an apartment that had two double beds, a sofa bed and a put-you-up bed. Not ideal, but for one night we felt we would be OK. Another train journey across Newcastle we arrived at the apartment to find two doubles as promised, a broken put-you-up and a very small sofa bed. There was a lack of bed linen for the two (not double) beds and there was no other linen etc available. This was reported to Alexander Apartments by message accompanied by photographs, and they replied to inform me that no one was nearby t help. As we were on a schedule, we left, somewhat disgruntled, but prepared to return later. Customer Services then got in touch to apologise and offered us a free stay for one night on our next visit, but nothing for this, also broadly saying there was nothing else they could do about it. We four guys stayed the night with two of us sleeping clothed on the floor due to the broken bed, the incredibly uncomfortable sofa bed and a lack of bed lined...... Now some 14 days after our stay, the security deposit has not been returned and no communication has been received from Alexander Apartments either to state if there is a reason for this, or in response to two message i have sent to query the non return of the security deposit. If you chose to stay in any of the buildings they operate be very wary - not least as some 14 days after our visit, the Newcastle City Apartment listing on *********** still offers "two bedrooms each with two beds" which it doesn.t have...